Best Hotels in Deli Tua Timur, Indonesia

We only stayed at this hotel because we were attending a wedding reception being held there. I have stayed in more than 150 hotels around the world and for the first time I was required to pay a refundable deposit for a remote control for the A/C. The bathroom is exceedingly tiny. My cat couldn't swing a cat in it. There was no hot water at 5:00pm after we had travelled 5 hours to get there and really needed to freshen up. On our way to dinner, I asked at reception about this and was told that due to ”technical problems” we could only have hot water from 6 - 8AM and from 6 - 8PM. I explained that I did not know about this. The receptionist then showed me a document that I had not seen nor been shown when checking in that explained the situation. I suggested that guests should be informed about this when checking in. Miraculously, the 'technical problems' were resolved the following morning. The staff were not aware of what was happening at the property. We asked if there was live music. The receptionist directed us to two venues on the property, but each was closed. Only the disco was open. The food in the restaurant was mediocre at best. They try to do this barbeque thing at the table, but it fails to deliver. There were plenty of plates, cups, glasses and so on, but only one spoon. There's no light above the cabinet where you make tea or prepare snacks etc. The light above the makeup / grooming mirror was not working. They clearly don't check that everything is working when they clean the rooms. The furniture, carpets, cabinetry, wall coverings etc are very dated. However, the bed was comfortable and the wall covering behind the bed was relatively new. There's no safe in the room. I know that safes are expense and there are always technical problems, but pretty much every property that says it's 4-star has a room safe. The worst part from a safety perspective is that the elevator doors close within a very short time. I injured my arm as the door closed on me within 5 or so seconds and hit me quite hard. A petite granny could have been seriously injured. No-one seems to care. It's an obvious problem and should have been fixed. The restaurant did not stock beer or wine or any other alcoholic beverage. It's a property that management doesn't seem to care about. The staff are helpful, willing, courteous and respectful, but not properly trained. This is a sign that management or ownership doesn't give a toss.

A wonderful oasis in Medan! Our family of four had a great four night stay in this beautiful hotel. The food was top notch, with amazing Indonesian and western options. The wait staff were highly attentive and professional with warm smiles abounding. We stayed in the family room with plenty of room for us all. The grounds were immaculate, and we really enjoyed the infinity pool overlooking the Deli river valley. Most memorable will be our time spent with the Buiskool family, the owners and operators, who made us feel so welcome and who so warmly shared their stories and experiences with us.

The hotel is located conveniently next to an IndoMart. The rooms are nice with a window looking down on the reception area below. The beds are a little hard. Aircon and hot water works well. There is a full sized fridge but freezer does not work. The breakfast buffet has quite a bit of variety with hot station. I recommend booking the in-hotel massage service.

We had such a wonderful stay at Swiss-Belinn - Ade was extremely friendly and helpful,, and made our stay so lovely! The bed is super comfortable,-excellent hotel, and all small details have been considered on behalf of guests. Very good value for money. Food is also quite good.nd the coffee at the restaurant is insanely good. Seriously, we are still talking about it. I can't wait to come back and see Ade and the rest of the wonderful staff!

I arrived early morning and requested for an early check in. By then a lot of guests were checking out, and I was assigned a room at around 11.30 am which was good, especially when i was just coming from an early morning flight The breakfast was so so, not so good given the price of the room

We have travelled few times to Medan lately for sime activities and families gathering. Granf Mercure hotel is great.We enjoye staying there as its clean, the room is big, bathroom with bathtub, and breakfast is of wide varieties..We will stay there again should we travel to Medan again. Its highly recommended ..👍

I stayed here 4-nights for a conference that’s also happening in this hotel. So many things have gone wrong and enough reasons for me not coming back. 1. The reception (or should I said “deception”?), misguided me. They said my room is upgraded to Premiere room, with complimentary afternoon tea, and minibar. More about this below. 2. Went to the room but nothing special, also the weird furniture placement makes the room smaller. Room has view but mostly just building roofs. Appreciate the giant shower head though. 3. Went for afternoon tea with my business colleague and the waitress said I’m not eligible for the complimentary. She said the receptionist made a mistake. Fine. 4. Got a call from reception, she said that Ieft my ID card at the reception. Which can be avoided if she did not forget to pass the ID card back after she copied it in. Went back to reception to get my ID card, and ask the reception about the afternoon tea to confirm whether I’m eligible or not. She said not and the minibar also not free unfortunately. Thank God I haven’t eat anything from the minibar 5. Breakfast at level 3 is unorganized, chaotic, and basically madness without crowd control. However I managed to get to the level 10 which is more quiet. Food quality is average. 6. I realized an item missing from the minibar, I did not consume them at all. I called in the operator and they were like “are you sure you’re staying alone, Sir?” I’m like… unbelieveable, why don’t you check with the housekeeping if they removed it or else? I just don’t want it to be billed on my room charge. I know it’s just a potato chip that I could easily replace from minimart, but imagine if they took other items and then billed it to your room. 7. The only nice experience I had in this hotel is the dinner, food surprisingly decent. Also the service is nice (maybe because we were the only customers?). Oh and concierge staffs also very helpful keeping my deliveries and helping me with my stuff when I checked out without me asking.

Since we was from kualanamu airport, this hotel is very convenient for us, we using railink which is the stasion is on 2nd floor, we just used lift to the hotel on 3rd floor. And we were going to Rantau Prapat using Sri bilah train which the stasion just below. What a suitable hotel, isn't it? They also have freezer if we need to store meal. And u can borrow hairdryer if u need it. One things that i regret is, Now they dont have compliment instant noodle in the room. Overall, the hotel is good. We like it.

I was staying here for my business trip. The Wifi connection supported me a lot while I was having online meetings. This service apartment is fully furnished. They got a spacious bedroom. The staff service was amazing and very helpful. Located in the center of medan, make it easy to get everywhere for my business trip. Highly recommended serviced apartment in Medan.

Such a nice day i spend there .. the view was also very amazing..and the service were so good.. I will visit very soon again inshaAllah