Guest User
January 31, 2023
My wife and I used to visit this hotel for extended week-end trips. However, last time we visited the hotel in Easter-time (a few years ago now), we were treated in a manner by Mrs. Hahn, which made us search for other destination for week-end trips: Even though we were hotel guest over the whole Easter-weekend from Friday to Monday, we were not asked if we wanted to reserve a table in one of their restaurants. As we wanted to dinner in the restaurant St.-Urban at Easter-Sunday, we were told by Mrs. Hahn that there were essentially no tables left. Instead of for instance offering us to serve the dinner in our hotel room, Mrs. Hahn offered us an isolated table in the floor underneath the restaurant next to the toilets. This was a huge insult! Life is too short to visit five-star hotel, which has people in their staff, who lack professionality and do not treat every guest with a minimum of dignity.