**I want to preface this by saying I tried to talk to a manager several times about my issues, but none was ever available.** After staying at the Best Western in Defuniak Springs, I can absolutely say I would not stay there again nor would I recommend it. I stayed for two nights, a Friday and Saturday, and immediately upon arriving I realized I had made a mistake. It isn't often I will look for another room after I check in, especially since I could lose the night cost wherever I was, but to leave here I would have gone elsewhere had someplace had room. Overall, I would say this property is at least 25 years overdue for a top to bottom, inside out overhaul. It is tired and shows its age. Perhaps this is why management was nowhere to be found, and the staff seemed to be completely unaware of how to handle a guest concert. Below are details: THE GOOD: Lobby/Reception - Nothing. I can't say anything good about it. Room: - Despite everything you read below, the one good I noticed about the room was that even though I was in front of the pool, I never heard people outside. - The hallways to the rooms had a clean crisp smell. General: - The parking lot offers a nice place to run laps for exercise. THE BAD: Lobby/Reception/Staff - Lobby is locked at some point in the evening. There is no way in without being buzzed in by the front desk. No keycard access or anything. It is completely segregated. - Lobby is full of dark tones, way tired and out of date. - Front desk person who checked me in didn't check my ID or credit card. I actually handed her the card I wanted to use and was completely ignored. - Front desk is not constantly staffed. I waited 5 minutes to check out Sunday morning, and nobody was around. I ended up leaving the room key. - The only staff at night is the front desk person. Nobody to take care of or fix problems that arise - Front desk staff that was there when I checked in was completely unprepared for any issues from guests. - Despite advertising free breakfast, I was told it was a cost. - NO LUGGAGE CARTS!!!! This one was a major shocker. Room: - The room had a strong odor of **** in the entry. - The room was tired, dated, and worn. The room felt like it was getting smaller, closing in on you. It almost felt like being in a dungeon. - There is no light switch for the room itself, just a switch in the entry that lights up the entryway a little. At night, when I arrived, I had to use my phones flashlight to find other lights and see how to turn them on. - There is some sketchy electric work in the bathroom that was rigged at very best, fire hazard is more likely. If they ever had an actual city/county code inspection, I am pretty sure they'd fail. - The furniture was chipped, scraped, scuffed, and in very poor state of repair. - The walls were filthy. Gunk, Grime, stains, holes. - The door to the room was poorly fitted, light/noise/temperature get through it without issue. - Door does not auto close. If you don't close
Very Good
69 Reviews