Résidence Pierre & Vacances Premium Presqu'Ile de la Touques

Week-end en couple. Insonorisation des appartements à revoir, réveillés à 6h30 par les voisins du dessus, nous avions l’impression de vivre avec eux. Décevant pour un endroit censé être reposant. Bcp de monde, peu de règles pour les enfants, SPA trop petit et bcp de monde en même temps. Piscine rempli d’enfant impossible donc de se relaxer. Massage au top, masseuse très gentille et agréable. Petit déjeuner copieux mais assez chère. Personnel de l’accueil … désagréable, commère, pas souriante, attitude incorrecte, pour un 5 étoiles ? 🤔 Emplacement parfait, chambre relativement correcte et propre Correspond plutôt à un 3 étoiles

The apartment was good and we enjoyed the stay. Althogh, at the end we had to clean EVERYTHING from the kitchen to the balcony. If we didnt, they would take some of our money from the deposit. Its a shame that they can't get cleaners so instead they force people to do it for them. Absolute disgrace!

This is not really a hotel, it’s a complex of appartments that you can rent for whatever length of time you need. Appartments have everything, cooker, fridge, freezer, kettle etc even a pod coffee machine. Great location near Deauville town centre, but just a short walk over the river to Trouville. It’s quite a big complex with appartments overlooking the river and Trouville on one side, and the harbour on the other, and others facing the gardens or pool. Easy to find by car and walking distance to the railway station (5-10 Minutes). Good underground secure car park, however this is faily expensive, but then the whole place is not exactly cheap. Plenty of restaurants in walking distance, particularly over in Trouville, but also just a minute or two away on the harbour. Booking online is easy, however you don’t really know what you’re getting till you get there. River, harbour, pool, or garden views. Ground floor or upper floor. We were lucky we had a nice upper floor appartment with balcony overlooking the river, I did see a lady complaining about her small ground floor flat near the garden, which I could understand. Staff are very pleasant and helpful, and most speak OK English. Overall it’s just a nice place to realex, laze about, and not do very much except walk around Deauville & Trouville and eat and drink! My wife loved the pool which is both indoors and outdoors. We fully intend going again. I would say that getting a poor location and view makes me just a little bit nervous, I would try to check what I was getting.

I had shakey reservations prior to our arrival, because of the response from reception staff when the booking office told me to phone them to check that we could be allocated our preferred location (awful system by the way. Not only futile, as the girls on reception found it most amusing that I thought I could be assured a particular location, but also because it took so many costly attempts to get through!). I finally decided to ask the English-speaking booking office to do this for me (even tho my French is very good). They apologised for the experience I'd had & promised they'd forward our specifications of an apartment (we did not want duplex) and 3rd floor (under no circumstances ground floor). They also promised to call back to see if there were height restrictions on the car park (although on their notes there was no parking at this location). We never received a call back... On arrival, we had to remove our roof box. We were charged the 70 Euros for parking. Afterwards we learnt there is free parking outside! Worse was to come. No notes on our booking and I was led to a ground floor apartment that ran along the pavement! On entering, I pretty much burst into tears. The rug in the lounge area was filthy. Stained & not even vacuumed! The sofas were dreadfully stained and worse than anything I had seen in my student days. I was horrified and didn't even look into the bedrooms. The flat was also so dark, just as I anticipated, being ground floor. And the terrace had no privacy as it overlooked the pedestrian area. The receptionist, Charles, was so kind. He understood completely that this was not acceptable and took me to see the one other remaining property. But it was duplex. We had really wanted the space of a bright, open plan apartment. No stairs and a full family area. Once again, on walking into the lounge area, I was taken back by the battered furniture. Not as stained as in the previous property, but nonetheless there was no way we were going to sit down on it. There were also scufffs on the walls and along the backs of the cheap metal armchairs. I felt sick... Charles said he could bring covers for the furniture and should be able to get new cushions for the armchairs. So we decided we would stay. Looking elsewhere didn't feel like an option at that time in the evening. We chose the duplex. By way of apology, he said he would also reimburse our parking and have our towels changed after 3 days. Cleaners would be re-sent the following day (floors were dirty in corners, the balcony was filthy, there was dust on bedside tables etc). The cleaners did return. But today we found a lump of brioche under the table leg - an area I'd pointed out to them. They clearly hadn't moved it - just swept round. Again! On the upside, the pool and area is lovely. The 2 towns are fascinating, the beaches diverse and evening life animated. Would I return? Absolutely not. On a complex this large, there is no guarantee where you might be. Some locations