Verified traveler
March 17, 2024
Our check in experience was wonderful and easy however it should never be the best part of the stay.
Our first night was enjoyable and fine. Our second night was a huge disappointment bc there was a young group of volleyball players and their parents/ coaches- that chose to let them behave and run wild. There was complete chaos and even the hotel staff was annoyed. We weren’t able to use the facilities or enjoy the lounge bc of 50+ 7th-8th grades running, screaming and carrying on.
When we did ask the hotel for an extra blanket - we were forgotten about and the kids running up and down the halls was not addressed - so I spoke to them and a parent.
When speaking with the dismissive front desk attendant in the morning - she said there was nothing they could do.
Agree to disagree on that statement.