Hotel Royal

I witnessed the incident in which the whole family that runs this hotel insulted the French client with incredible violence before kicking her out. I had never seen such aggressiveness when the client politely asked if a better located room was available. unfortunately this is not the first time that this behavior has occurred in this hotel…

Horrendously rude staff. We felt intimidated for no reason. We are well dressed top professionals who were there for a medical conference. The receptionist staff lady made rude faces when she heard we are from the UK. She continued in a rude manner throughout stay. The restaurant staff were rude also. Horrid stay. Never again and we told our colleagues do not stay there.

We have stayed at The Royal before, the hotel has been upgraded to 4 Star and the interior has been revamped to a very high and pleasing standard, without taking away the old charm of the place. Wonderful Courtyard has been created and the new breakfast room has very nice interior fittings. We always get a warm welcome from the family who have ran the hotel for four generations and now a 5th generation has arrived. Congratulations to you all at The Royal from Paul & Zoe.

Goof breakfast and quite comfortable beds. However: unwelcoming (even rude) staff; heating turned off 16 hours per day, and totally overpriced. Hallways and bathroom in great need of refurbishing. The only aspect in which this hotel is four stars is the price they dare charge.

We had booked a weekend stay including breakfast and dinner, but forgot to inquire about providing a vegan alternative for one in our group. Our mistake - so we asked upon checking in whether a vegan alternative could be provided. Instead of being helpful (or telling us about the vegan restaurant which was less than 5 minutes away on foot), the receptionist was incredibly condescending, telling us that it was our fault and asking whether vegans 'at least eat fish'. We said that we'd take care of our dining ourselves and that was that. Or so we thought. We chose to seek restaurants for eating together instead, but wanted to have breakfast together at the hotel. Upon trying to have breakfast, said Vegan was immediately sent back to the room for allegedly dressing inappropriately (long pants and tanktop), and only allowed back wearing a T-Shirt by that same receptionist. Said woman then asked, when checking out, whether it all was to our liking and was told that no, we'd never received such a rude welcome. This prompted her to shout, at deafening volume (the other guests at breakfast could surely attest to this) that it's not 1945 anymore and that she won't let some Germans boss her around. Room was alright and clean, the location is nice, but all that isn't worth dealing with an individual which clearly doesn't belong in the service industry.