Guest User
September 8, 2021
The proprietors of this small hotel made us feel like family almost immediately. We reserved for four nights, but on the first night found ourselves in something of an emergency when family members staying in a nearby rented apartment were confronted with a nasty plumbing situation. Two of the three relatives are dependent on wheelchairs. To be clear, this hotel is in a charming 100 year old building. It is not handicapped-accessible. But at 10:00 at night in this sleepy seaside town, we were in a serious jam. They accommodated us with grace, assisted us with the wheelchairs, moved furniture to help, and helped ease the stress on our elderly family members. Emergency diffused! When we reserved our room initially, we indicated that one of us follows a vegan diet. When we checked in, the owner asked multiple questions about the dietary requirements, with the goal of accommodating to the best of her ability. Well, she went above-and-beyond with that, too, ensuring that both of us could fully enjoy the wonderful buffet breakfast that they provide daily. She seriously cared, and clearly wanted to learn details and provide a great experience. We completely enjoyed our time at this hotel. It is our new favorite at the Belgian coast. We plan to stay there again and again. This is not the Ritz or the Four Seasons. Fancy hotels have there advantages, for sure. But we’ve never stayed in a hotel anywhere that provided friendlier service. Bravo to these folks!