Guest User
December 9, 2024
I called ahead to see if I could bring a dog, and told them the size of the dog, etc. The front desk said it was okay. For this purpose, I made a special trip from Mohe to Harbin and used this hotel as a resting place. After driving 500 kilometers from Mohe to the hotel, the front desk refused to let me check in with my dog, saying that the landlady did not allow dogs in. The policy of bringing dogs was ten days ago, but now the policy does not allow dogs. Later I said that I left my dog in the car and would be checking in alone, but they still refused to let me in. The reason was that they were afraid that I would give a bad review after checking in. During this time, I sat at the front desk for two hours looking for other hotels in the area that would take dogs. During that time, no hotel staff came to pay attention to me and they didn't even give me a sip of water. The male boss even said: We just don’t want you to check in, we just don’t follow the rules, what’s wrong with that? We suspect that you will give a bad review after checking in, so we don’t want you to stay. It wasn't until I called the police that I got a bottle of water and the hotel staff suddenly changed their attitude. It was already 10 o'clock in the evening (I arrived at the hotel at 4:30 in the afternoon). I would like to ask:
1. Why does the platform show that dogs are not allowed, but when I called to inquire they said that dogs are allowed (and I specified over the phone the number and breeds of dogs I would like to bring), but when I arrived they said that dogs are not allowed?
2. If the policy changed within just one week, why didn’t you inform me in time after the change? Why did you make me drive 500 kilometers to take a break before you informed me that the boss lady’s “policy” had changed?
3. Before Uncle Hat came, there was no apology for the employee's mistake. The front desk clerk just said casually, "You can stay in this hotel. You can bring your dog. It's run by my friend." I am here to travel, not to suffer. I am a consumer, not a person being arranged. From beginning to end, the hotel front desk did not think it was their fault.
4. The management of a small workshop-style hotel is chaotic. If you can't reason with it, you have to use personal connections to make do. I explained the rules to the hotel, and the hotel told me to "mix" in society. The male boss spoke in a very social way, meaning that Ctrip's booking rules are ** rules. In summary, if you encounter something unsatisfactory in this hotel, you cannot complain. The management is like a family workshop, the reservation system is chaotic, and the bosses have arrogant attitudes. I can't afford to offend them. I slipped away overnight. Goodbye Daxinganling. Please avoid this place when traveling.
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