Guest User
November 26, 2023
First of all, I would like to thank Ctrip for its service, which is very good! Very user-friendly! The service attitude of all customer service staff is commendable!
Service: The hotel will communicate with guests via email in advance, and this service is achieved.
But this hotel was the worst experience of all my travels!
First of all, the hotel does not provide free island access! The cheapest way to get to the island is to take a 3-hour car ride to another port and take a speedboat, which costs 270 Fijian dollars/person/one way. A round trip for two people to the main island costs ¥3500. This price has to be paid extra! Since the trip was approaching and there was no other better option within the trip time, I had no choice but to accept the more expensive way.
In addition, you can see the policy of free island access for four nights on the official website. However, no matter how many nights you book through Ctrip, you cannot get to the island for free (feedback from Ctrip hotel stewards)
Then came the trip that left people speechless. We needed to transfer in Hong Kong. When I landed in Hong Kong, I received a call from the hotel that a tropical cyclone was approaching Fiji. So the hotel decided not to accept guests to the island, and it also did not provide any accommodation assistance on the main island. It was uncertain when I would be able to land on the island! ! I was faced with the embarrassment of having no place to live in Fiji and a typhoon approaching. Finally, we had no choice but to return in Hong Kong. The hotel only gave me a letter of guarantee document asking me to find travel insurance to recover the loss. They did not provide any services, charged accommodation fees and island landing fees, but refused to refund! ! ! This is the ridiculous logic of **** hotels! ! !
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