Guest User
February 2, 2025
Swimming pool , was green and very dirty , gym was closed , you couldn't get any lunch or dinner. My first room the Aircon was not working, so I asked to change rooms . The second room , seemed ok but the shower didn't work so I asked , to move again . The third room had a water pump in the ceiling, and kept us awake all night . I complained to the receptionist girl , and she was not interested at all in this problem. She just said you have already moved twice , and I said yes for good reason, but she wasn't at all going to help us, she was very rude and just kept saying iv moved you twice already.🤷😡 In the end we had to go to the maintenance team to ask for another room , fortunately they came to listen to the noise we were complaining about , and immediately got us keys to a room that was quiet . Crown Regency please get rid of the receptionist that was on duty on the 31st of January 2025 and the 1st February 2025 .