Guest User
February 27, 2023
As someone who grew up in Daugavpils I was always admiring this hotel, until I stayed there! Came to visit my hometown and decided to stay there with my family, well that was a mistake. Reception staff were very nice and friendly, but the rest of the stay was horrible. On the first night staff had a party so the music was very loud which is okay. But not after 22:00. At 01:40 I phoned the reception to ask what is going on because none of us could sleep including the child, her reply was “the music will stop at 2am”. Like really?! Next evening we booked a table for 8 in the restaurant, but we were unlucky again as there was some function at the same time and staff were focused on that. 20 min after we sat, we still didn’t get menus, I had to go and ask. Then they said they had the wine we ordered, but came back saying they actually don’t. For three times. Next, they brought our starter courses together with the main for myself and I sent the main course back. Others got starter courses after their mains. My husband on the other side, didn’t get his main course until everyone at our table had already finished the food, which was two hours after we sat at the table. Next day there was a dog show and there was a lot of people with the dogs, and although most of the dogs were fine, some were left in the room on their own (or maybe the owners were there) and were barking for hours. Needless to say that the noise cancellation is very poor so everything was heard inside our room. On top of everything, there was loud music and cars outside the hotel drifting EVERY evening. Never ever staying there again and wouldn’t advice anyone.