The Whitehall Hotel & Distillery

I am unsure as to how this hotel has such a high rating. A giant hole in the bathmat Difficult to get a good temperature on the shower and it takes a good while to heat up The toilet roll holder isn't straight and the toilet roll falls off The main light in the bedroom didn't work so it was very dingy and had to use a phone torch to read a book The WiFi was awful and barely worked There wasn't staff on the Reception when requiring assistance. 'Continental' breakfast is poor, cooked breakfast is average. No Manager was on duty at check out in order to discuss issues, left phone number as member of staff said they would call back, but of course they didn't. Messaged on live chat, not willing to offer any form of refund. I've seen reviews with similar issues, so the management have no intention of fixing these very simple issues. Would not return and certainly do not recommend.

A word of warning. This hotel shuts its doors at 11pm. Although this is in the small print it’s not made clear until after you have booked and paid when the hotel will immediately send you a message warning you. But…the hotel will not refund if you miss this information before hand. I’m sure they are doing quite well out of this loophole but my advice would be to book elsewhere if you are planning on a late return.

Lovely little hotel but a few minor things missing could have made the stay even better. The hotel itself is really lovely and in a nice setting, it’s an old building but the room could have definitely used a touch up, peeling wallpaper in places, chipped skirting boards and some stains on the ceiling weren’t very pretty and could have really made the room perfect. The bed itself was super comfy The bathroom was huge with a large bath which seemed to have the option of a jacuzzi inside however this doesn’t work - bit disappointed. Bathroom could benefit from a proper shower as we really struggled getting the temperature of the water right, takes a lifetime for the hot water to come through and when it did, it was way too hot and took ages to adjust to the right temperature, my other half did slightly burn his foot on the first morning! The lack of toiletries was surprising as there were none at all and I don’t believe this was advertised when booking the room which meant the first night we had no shower gel to shower with. Adding some basic complimentary toiletries like most hotels would have been a little bonus. Breakfast was lovely, was no buffet but fresh and made to order. The staff were very accommodating and let us order variations of what was on the menu. The food tasted and looked great. I have seen other reviews not happy with the lack of access after 11pm however we were advised that if we were going to return late that we could request a key to the front door so this definetly wasn’t an issue, the staff were great and very helpful and friendly

This is a great place to stay, our go-to place when visiting family. Staff are friendly, helpful and welcoming. Spotlessly clean, some parts need a little TLC. Great breakfast which is freshly home cooked. Big thanks to Blake and all the team for another wonderful stay.

They double booked me, took a deposit and phoned me up to aggressively demand my bank details. They refused to refund me without getting my bank details. Don't give them money unless you're sure you're getting something. Oh and stay at the Astley Bank as it's really nice with great staff.

Brilliant stay. Really friendly staff. Outstanding value for money. Really handy for anyone going to ewood park. Opened the bar for us on arrival and brought the kids sandwiches and crisps. Thoroughly recommend

Sadly our room was very tired. Stained ceiling from obvious large leak. Wallpaper ripped in parts. Bathroom in need of refurb. Couldnt fault breakfast choice⭐️ Once a big favourite of mine but sadly room really put me off I know there were muvh beyter ones.

Large and comfortable room, easy parking, very nice evening meal and breakfast. No complaints.

We spent 2 nights here to celebrate our wedding anniversary, and had a lovely time. The room was spacious, clean and warm ( always a plus on a cold day!), the young receptionist was helpful and friendly, breakfast and dinner were tasty and hot, basically I can't fault it! Very good value for money and would recommend to anyone looking for something a little bit special!