Onomo Hotel Dar es Salaam

The check-in took too much time, more than 30 min. The front desk can't manage to locate my booking. The service in the restaurant is good. The food is nice. However, it was not a good experience when we went to check out. They still can't locate our booking and wanted to charge the room rate to me. I showed the staff about the hotel confirmation from Trip.com, and then they decided to take the room charges away. And, the time taken for checking out is too much. Won't return in the future.

Loved this hotel and great hospitality too. Super clean and convenient, the food was amazing too. Totally recommend

I have to issue a warning, they have a serious problem with the safes in the rooms. I will give them the benefit of a doubt, as you see. In my room the safe wasn't working, acting strange. So I went to reception to find help. A guy accompanied me and confirmed. But since the handyman for the safes was not on duty for another two days they told me to pack up my things to switch rooms. I had already ironed my meeting clothes but agreed and packed. The guy took me to TWO other rooms on a different floor that were unoccupied, but those safes weren't working either! That's three in total. One of the safes would accept some very limited number of combinations... Now, people, what do you think? Them making you waver responsibility because you use the safe for valuables? I dunno. Also, the chair was broken, and there was only one towel in the bathroom (hard to wash your hair, and shower at the same time) but those are minor things in comparison.