Vegas Luxury Hotel

They told me to wait at their front desk for more than 3 hours without checking in and at the end they told me they don’t have company with trip.com and they couldn’t do anything about my booking and that they don’t use trip.com but only so they told me to go away without letting me stay and no refund nothing that they could do I was so disappointed that they could have told me this news earlier than later

Oh my god, where do I even begin? If you’re okay with roaches as roommates, then maybe this place will suit you. On our very first night, we were greeted by two roaches in our room. Naturally, we went to the reception to request a different room, hoping to salvage the stay. Unfortunately, we were met with indifference. The receptionist told us, rather nonchalantly, that the hotel was fully booked and there were no other rooms available. When I mentioned finding the roaches, the receptionist gave me a blank look and replied, "We sprayed before you arrived," almost as if this should reassure us. Instead, it was a chilling admission that the staff were well aware of the problem but had done little to resolve it. To make matters worse, this wasn't an isolated incident. Other members of our group also reported finding roaches in their rooms, making it clear that the issue is widespread and persistent. It was incredibly uncomfortable knowing that the management was aware of this infestation and still continued to operate without adequately addressing it. And if the roach issue weren’t enough, let me assure you that there is nothing “luxurious” about this establishment, despite its claims. The hotel is a four-story building with no elevator, so be prepared to lug your bags up multiple flights of stairs. To make things worse, it’s situated on a poorly maintained dirt road that floods when it rains, making it nearly impassable on foot. As for the breakfast, calling it "basic" would be generous—it’s little more than a few bland items, leaving much to be desired. In short, if you value cleanliness, comfort, and basic hygiene, do yourself a favor and look elsewhere. This place falls short on every front, and I wouldn’t recommend it to anyone seeking even a minimal level of hospitality. Find a more reputable, hygienic place where your comfort and health are actually valued.