Shenzhenzheli
September 1, 2023
I booked this hotel after seeing many good reviews and high ratings. However, the check-in experience was very bad.
I arrived at the hotel around 14:00. I had a headache due to the high altitude and wanted to rest immediately. But there was no one at the front desk. After waiting for about 5 minutes, I called the number written on the front desk. The person who answered the phone said that someone would be arranged for me to wait immediately. After a few minutes, a ******* guy came to check me in and took the I didn’t know what to say with a bunch of room cards. I was given a room card for room 209, and I went up. However, the room was not tidied up, but other rooms were tidied up (the doors of other rooms were all open). You can see it), I was so lucky to be assigned a room that had not been tidied up yet.
I had a headache and carried my luggage downstairs again. After struggling to change rooms, I changed to room 206. After getting the room card, I entered the room. It didn't take long to find that the bathroom light would not come on and it was probably broken. I had a headache due to high fever, so I went downstairs to find someone, but there was no one. I called the business contact number again. After explaining the situation, I said I wanted to change to room 205. The person on the phone agreed because it was my first time to change rooms and the room card was at the front desk. I found the room card number 205 on the table (not in the drawer).
At this time, the ******* young man appeared out of nowhere. I said that the light in room 206 was not working and I changed to room 205. Before I could finish my words, he started to yell at me. It felt like he had caught the thief who was committing the crime. I followed him. He explained the situation. First of all, there was no one at the front desk. Secondly, I called and got the consent. However, the guy still scolded me harshly. It probably meant that I couldn't get the room card by myself, but he probably forgot that there was no one at the front desk and I had already gone up and downstairs. Several times. If it wasn't a high-reflection situation and we weren't in a ******* area, I would have chosen to call the police and ask him to apologize and change hotels immediately. In the end, I endured it and chose to make a comment after leaving, fearing that the barbarian would come to trouble me. This stay felt really bad. I don't know how they train their employees, but I feel like that person is not an employee. He seems to be a relative of the boss or something. In short, his attitude is very bad and unfriendly.
I would like to warn everyone that the service in this hotel is so arrogant and unfriendly. I asked you something and I didn't know anything about it. I promised to find out the airport bus time, but I didn't reply. In fact, I just don't want to answer you and I can't figure out how to get so many good reviews. Also, the hot and cold water switches in the shower are reversed. When the hot water is turned on, cold water comes out, and when the hot water is turned on, hot water comes out. I made this mistake several times while taking a shower, and I just missed catching a cold. You know, altitude cold is no joke. There was no bottled water in the guest room. When I took the water and prepared to boil it, I found that the tap water was turbid and undrinkable. This was the first time I encountered a hotel without bottled water. I had to buy it at my own expense. It was a joke. Let’s talk about oxygen inhalation. There is no breathing tube in the room. I stayed here with the idea of high-reaction oxygen inhalation. Judging from the instructions, it is estimated that there will be an additional fee. In short, this is the worst hotel experience I have ever stayed in. none of them. If the store owner has any doubts about me, you can turn on the surveillance camera to see if what I said is true. If there is a recording on the surveillance camera, listen to what the guy said to me. If you take a step back, I am still staying in the store anyway. Why are you being treated so rudely?
Service: very very poor
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