Castle Hotel Ocean Flower Island

First time staying at Ocean Flower Island and Castle Hotel. Huge hotel with 5000+ rooms. We did not expect to find some facilities (e.g. swimming pools, etc) are closed for maintenance. Free shuttle bus to & from the railway station provides convenience for guests. While the front desk staff might not be as knowledgeable & helpful in our queries, the personal butler had provided us with excellent service. She is accessible via WeChat and highly responsive to all our queries. Thank you 管家 晓月 for making our stay a pleasant one!

Good service provided by Manager, Mr Han, and his team. In particular Miss Mai, relation executive at Front Desk. A comfortable and clean rooms for all the 4 units we occupied. Highly recommended.

Breakfast was good but lots of guests - crowded. Our family room was big but the two other double rooms were rather small. Overall we enjoyed our stay there.

Amazing room and very quick check in. Please get a parking coupon if not you will be charged rmb150

1st impression, grand and gigantic. 4 castles concept, brilliant idea and truly following the theme - i booked the Glacier Castle. Breakfast place was huge and organised and food spread is commendable. Food tasted excellent; certainly will meet international travellers' choice and taste buds. The challenge is language - literally none of the staff speaks English. As you enter the hotel, look out for the trolley train which you can (for a fee) hop on and off throughout the day (unlimited) - remember to watch the beautiful sunset at the right location. Another highlight is the complimentary light show - spectacular! The resort has an entire building (separate from the hotel) with indoor swimming pools and sports. You can however find the gym at the main hotel building. Disappointment for the kids - as the water parks were not operating at the time i was there. There are the twin beaches and great strolls you can take to a food village and there are brand outlets that you can shop till you drop. I must comment that i love the assistance extended to me by McDonald's staff at the Island, they were great - grab your burgers and head to the beach for a picnic! (i will try to upload photos later as this function is not working on my mobile)

The breakfast buffet was delicious. The hotel is very clean and well-maintained. The staff is very friendly and helpful. I would definitely recommend this hotel to anyone looking for a relaxing and enjoyable stay on Hainan Island.