Guest User
September 11, 2023
This is the first time I have received a negative review from Ctrip in more than ten years. I have always trusted Ctrip’s quality control and management, and I hope Ctrip can improve its threshold and management level. This store really refreshed my understanding. There were used family planning supplies in the bathroom of the clean room. The front desk was responsible for going to the room to take photos and report to the leader in time. They also proposed to change my room. The hygiene was so unsatisfactory to me. It doesn't make any difference whether I change it or not. At the same time, I don't want to cause trouble to others. I'm not angry yet and don't want to write this comment. When we met the next day, the leader of your store asked me very enthusiastically if I had given my room card to anyone else? I said no, you can check the monitoring. The manager said that he had checked and it was true. At that time, I wanted to ask the manager, are you here to solve the problem or to intensify the conflict? I said a few perfunctory words of apology and would make corrections later, and then happily started to give reasons and excuses. As a hotel manager, if there is any problem, whose fault is it and who is responsible? I put it on the employees and learned a lesson.
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