Spark by Hilton Danbury near University

Booked this hotel over others because it had an indoor pool. When I arrived, I was told pool was not open and was being renovated. The front desk told me it was on their website, which was not. I attempted to cancel and they would not. When I drove around to go through my entrance, the door was broken and would not close allowing anyone to access the inside of the hotel. I had a 3 year old with me. I attempted to cancel again due to it being an unsecure facility, but the hotel would not accept my cancellation. The window inside the hotel was also broken. I attempted to cancel with the hotel and also attempted to cancel through trip.com both to no avail. All I wanted to do was cancel and go to another hotel. They were not accommodating.

Previous reviews lead me to believe this would be clean and comfortable. I was very wrong on the clean part. Inside the room the design was nice, but not maintained. The bed was super comfortable but that's where the positive point ends. The ceiling had packing tape hanging off of it and paint peeling. There were holes in the walls where the doors made contact. The floor was peeling up in multiple places. I didn't try the couch. I saw handprints and smears on the wall above it and didn't dare. The shower was clogged and the two towels had either a mystery stain or a hole in it. This place is also two doors down from a dispensary so the entire floor smelled of ****. If you stay here, bring your own towels and cleaning supplies because even getting the front staff to acknowledge you was a feat. Don't forget the shower shoes for when the tub backflows.

The room was clean and comfortable, and check-in was smooth. The staff were friendly and helpful throughout my stay. The location was convenient — close to the university, with easy parking and access to nearby stores and restaurants.The room itself was simple but had everything I needed for a short stay. Overall, a good value for the price , perfect for a quick trip or business stay in Danbury.

The hotel smells, windows are covered in plastic, pool is still advertised and is broken, bed and refrigerator were broken, bathroom was dirty. Checked in and immediately checked out and they will not give us a refund

Terrible customer service from the front desk, building is in desperate need of maintenance with broke windows, peeling paint and stains all over the carpet. A cracked toilet seat rounded out our adventure. Oh, and the pool is filthy and no towels!

Clean room, no-smell, no carpet, wood floors. Newly re-done room. Modern decor. Jay the manager fixed a problem had with *******. Staff very nice Becky was very helpful All good. Would recommend for business travelers. Free breakfast was OK.

When I arrived I got a room on the Lower level. I thought to myself that it’s going to be humid but maybe I’ll get through it. As the night lingered on the room was too damp and the humidity got worse. By two in the morning I had enough and couldn’t sleep. I went to the front desk and they accommodated me with another room. Thank you.