Guest User
November 24, 2024
All I can say is that if you want to stay in this hotel when traveling as a family with children, seniors and pets, please give it more thought! We (father, mother, me and two miniature schnauzers) checked into the hotel's "Yishan" independent private bath room at around 15:00 on November 16, 2024! Around 16:00! My mother was bitten by the dog next door that broke into the hotel! The hotel found the so-called dog owner! Negotiations to no avail! The hotel calls the police! (Maybe the reason for calling the police was that we didn’t want to take responsibility ourselves) We asked the hotel to take us to get rabies vaccinations first.
(As a business place, the hotel has the obligation to ensure the personal safety of guests. It should bear the liability for compensation)
On the way to get the injection, the hotel front desk kept asking me to cancel my order and offered me a 20% discount for offline payment, but I refused!
It was already 22:00 from the time I called the police to the time I got vaccinated and returned to the hotel! We didn't experience anything in the hotel at all, but when we opened the quilt, we saw a lot of stains. My mood had reached its "peak". At this time, no one contacted me to continue to solve the problem. In order to fall asleep as soon as possible, I (at least change the sheets first) Take the initiative to go to the front desk to solve the problem! The front desk told me that the person in charge went to bed...I don't understand. Is this what happened to this hotel? What was even more explosive later was that I communicated with the person in charge. After a series of things, I requested a refund of the room fee and payment of my mother’s medical expenses. (I was communicating my demands reasonably and legally, and I didn’t speak loudly like a lion. Those unreasonable requests) were rejected! And said: "Either accept their discount, cancel the order and pay offline, or else pack up and go down the mountain now..."
Now? midnight? Asking us to pack up and leave? This is already a threat to us!
When I take my parents out, my first priority is to ensure their safety. When I heard them say this! The hotel also has many local staff! I could only end the conversation, go back to the house and lock the door! A frightened night!
Afterwards, 12345. The police station called me back! The unified reply is that the hotel refuses to compensate and refuses responsibility! Let me sue them!
I want to ask what kind of hotel this is? ***?
Originally, the hotel failed to fulfill its safety obligations, but now it has the attitude of "it doesn't matter, you can sue us if you can". Do you think ordinary people are easy to bully? The original intention of choosing a larger hotel was because I was afraid of "trouble" and "irregularity", but now it seems! Choosing a homestay with simple folk customs is also a very good choice! I hope to give you some "help" when choosing a hotel.
I don’t recommend it in terms of health, management, or facilities!
I will continue to defend my rights...
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