Guest User
August 23, 2023
The overall experience is not good. This hotel is really terrible. The phone number I reserved for the hotel was not connected. I called to ask what time the bonfire party started, but no one answered the phone. Later in the evening, the hotel called to ask what time to check in. They said the bonfire party was around 8 or 9 o'clock. I thought I would go and watch it after dinner, but when I arrived, the staff said there was no show today. If we had known there would be no show, we would have played at the place where we had dinner and checked in later. It was very speechless. Whenever one person walked in the RV, the whole RV would shake and be very unstable. The sound insulation effect was really bad, which affected my rest at night. The environment was not as good as described. I didn't see the hot air balloons. The environment is also so-so, and eating is even more uncomfortable. They said that dinner would start at 7:30, but when we arrived at the restaurant at 7:30, there was no one there. The hotel phone was still unreachable, and there were bugs in the tableware, and the tableware was also very messy. The eggs were rotten when breakfast finally came. Breakfast was a big bowl of porridge and milk tea, but there were no fried dough sticks, buns, and pickles. This is the service of a hotel at this price. Checking out and refunding the deposit is even more ridiculous. There was no one at the front desk. Later, I called the person who sent the luggage to refund the deposit. This hotel wants to be high-end, but the service can't keep up. The publicity on the ** is also very powerful, but it's useless if the environment and service can't keep up. I hope you are not the next big victim.
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