59 Reviews
Residence Inn Dallas at the Canyon
Dallas|2.76km from Western Heights Cemetery
First of all, when it says the rooms have a ”shower/tub combination”, don’t believe them. Don’t believe ANY hotel chain on that: they are taking out the tubs as fast as possible. Cheaper to have a walk-in shower, easier to clean. ***But how do you bathe your small child in a shower?*** They’ve never had a shower and here you are in a strange place and suddenly they have water hitting their face and head and are terrified. But the description SAID there was a TUB, right? What are hotel execs thinking -- that we won’t notice? DON’T TAKE OUT ALL THE TUBS, people. We reserved a room for our family based on that description. I went downstairs before we finished putting down our suitcases, to say ”there must be some mistake, I have a little kid and there’s NO TUB in the bathroom, just a big shower stall. And I reserved a room with a tub.” But there were no other rooms available that have a tub. This trend needs to stop. Either put the tub back in or CHANGE your description. And TripAdvisor, be on notice that you cannot any longer say ”shower/tub combination” as one of the options, because MANY HOTELS NO LONGER OFFER THEM, so split that option into ”Shower only” AND ”Shower/tub combination”, thank you. Don’t do this to families! We take these rooms so we can use the kitchen which makes things easier on us but instead, you make it hard on us in the bathroom, not easier with that huge error. Aside from that, the room was clean. We dropped something behind the sofa/sleeper sofa and had to take it apart to retrieve the item, and it all was clean under there, pretty amazing. All dishes and silverware were in the dishwasher, still hot from steaming and drying, a good thing. Some surfaces are showing wear and tear. The doors in the cabinet under the bathroom sink are missing, and the woodwork is chipped and worn. There are no pens or pads of paper or directories about what’s nearby, in the room. Oh sure, they put some information on the TV but no pens? At a Marriott? So I asked for a few at the front desk and the person gave me ONE, saying ”COVID”. Sure, blame COVID for everything! The morning breakfast is good: scrambled eggs, bacon (not every day), sausage (most days), bread/muffins/bagels for toasting, grits, fresh fruit, yogurt, juices (not the best but they’ll do), cucumber water (nice!), waffles you make yourself. Not from Whole Foods but hey, pretty good. For a couple of days, there was no butter, oddly enough. And the person maintaining the kitchen and food-serving area for several days was not wearing a mask. But COVID! Come on, staff, either all wear a mask or all don’t wear them. One of the managers never wore one, but three others did. Signs everywhere about wearing a mask, too. And hardly any guests wore them in the common areas, either, including the elevators. Then again, this is Texas. I think the bed is too high. But the room was quiet, and faced west so we saw a few spectacular sunsets. The grounds outside need attention: y
Very Good
113 Reviews