Guest User
December 10, 2023
I went here for an event organized by a 3rd party. When I was in the Greatroom Lounge the waitress Karrie came up to my friend and I and asked us what we wanted to drink. We were there for the event and not interested in drinking so we told her we were okay. She goes on to insist there is a $20 minimum to order to be a part of the event. We told her we didn't want a drink. She later came back up to me and was like I'll take your card so I can open up a tab. I really didn't have a choice and had to give her my card. She was very rude, I had no choice, I didn't want to go back and forth with her. Later after the event, I spoke with the event organizer and he said the $20 minimum was only applicable if we needed our parking validated. I did not indeed need my parking validated. He said no that was wrong then, she shouldn't have said we HAD to order because that was not a part of the event. Not only did she make me order drinks, she overcharged me for the drinks. I ordered a $10 drink and a $14 dollar drink, and my total was $34 and some change. She not only over charged me for the drink, she charged me an additional $5 service fee. At this point I asked to speak with the manager Joshua. Joshua said we had to order the drinks and the extra $5 dollar fee was a service charge because "my" party was greater than 6. THIS WAS NOT MY EVENT, IT WAS PLANNED BY A 3RD PARTY WHO HOSTED AND ORGANIZED THE EVENT. The event planner even said that was not a thing we had to order drinks. The manager could care less about the party experience and did even care to look into it, he just brushed me off. For a nice upscale hotel, they scam their guests and behave poorly. I would not recommend going here, this is how they treat their guests.