Rosewood Mansion on Turtle Creek

A very comfortable hotel, quiet (only exception is when planes take off from the Love Field airport but it’s not so frequent and only during daytime), with large cozy rooms and fantastic beds. A/C totally under user’s control, which is a big plus for us European people. Professional staff, good breakfast (although a bit too expensive for what it is).

Just a fantastic experience. The room was spectacular, bed was super comfortable, room size was excellent and the bathroom was terrific. Hotel staff are fantastic, especially the bartenders in the bar. Very friendly and accommodating. The restaurant is amazing. Beautiful rooms, and delicious menu with extremely helpful staff. I would come back to Dallas just to spend a few days here. Such a treat.

Warm hospitality and impeccable service. Beautiful public spaces. Our room was elegant and very comfortable with superb service. The restaurant was terrific- make sure to get a table in the old library. Concierge team headed by Mary were exceptional. Highly recommend this classic, beautiful hotel.

My third time here, and likely my last. They did however give me a great room assignment based off of the preference call that I made prior to arrival. I am noise sensitive and they assigned me an end-room on the top floor; the entire four day stay was peaceful. And head Concierge Mary is the gem of the hotel; so personable and caring. The front, outside services team is leaps and bounds better than my stay a couple of years ago. Steve was wonderful as were the rest- all very proactive, friendly and welcoming. Again, a big difference from a couple years ago. And they still offer the Lexus driving program which is a great perk of staying at the Mansion, Dallas There was a horrific smell throughout the top floor guest hallway, especially towards the end where my room was. I went down two floors to check if all hallways smelled like this now, and that wasn’t the case. I can’t believe the staff did not notice this nor do anything about it for days. Additionally, the hallway by the gym has old worn carpet, which is a couple years past its replacement requirement, and I just don’t know how they think this is OK. Also smells bad when you enter the locker rooms by the gym. And then for the gym; it is no where near adequate enough for a hotel of the stature that the Mansion once had. A couple aloof, gentlemen that work at the desks in the lobby. This is not necessary, nor appreciated. My first night there I ordered room service and after almost an hour, waiting- at nearly 10 PM, I called and they said it was minutes away. The next morning I called and asked them to please escalate and maybe do something about the charges and they never did, because at check-out they were still there, and I had to request them to be reviewed and possible adjusted. The hotel is in such a wonderful, quiet location right outside the city center in beautiful Turtle Creek and it’s a shame that it’s not quite what it could be.

The service here is terrible as well as food and accommodations. The AC in my room did not work. Guests can't control temp. Room service takes hours. They attempted to deliver when I never ordered. Place is chaos. Staff extremely rude too. I tried calling a number of times to get help. Just doesn't exist. They told me that the AC would be changed centrally. They never did it. Quality of food is terrible too. Everything has been cheapened and is not prepared well. When I ordered, dinner it took almost two hours. The person who took my order told me to be patient. They were changing shifts so she might get to it maybe not. This is not typical Mansion Service. I think this hotel has changed leadership or ownership. The hotel used to have great service. Doesn't exist anymore. Prices are ridiculous for service delivered.

This is my 3rd stay here; once by chance many years ago when I missed a connection to Puerto Vallarta through DFW, then a couple years ago for a few nights, and now all this week. First off, Head Concierge Mary is a total delight! They are lucky to have her. Wonderful demeanor, and so helpful and personable. I called the front desk pre-arrival for some preference/requests and they absolutely knocked it out of the park with perfect room assignment. This elegant, quiet, small hotel is in a gorgeous, quiet neighborhood in the Turtle Creek/Uptown area and could not be in a better location. The only other place that I stay here is the Ritz, but I like this location a lot better. The fitness room here is not comprehensive, nor fantastic; however a 20 minute walk and you are at the Equinox, Highland Park location and it’s one of the best in the Equinox chain. Also of note this stay: the Front Service/Valet staff is much friendlier and more proactive than my stay a couple years ago.

It’s a lovely old hotel located in a nice part of Dallas for first time visitors. The rooms are large and very well appointed. It is quite pretentious though, without good reason. Dress codes for lunch in the only restaurant on site is a bit extreme, and the level of service from the front desk is hit and miss. If you are “someone” from Dallas or Texas everyone jumps to attention, otherwise true service is “meh”. The main reason for our 2 star rating was the disappearance of an expensive wallet containing my wife’s Drivers Licence and Credit Card. We only noticed it was missing when we arrived at our nest destination in Austin. We called security and the front more than a dozen times asking for some information, leaving our mobiles and email address, asking them to check the room for us. To this day we still have not received a reply from anyone at the hotel. This shows the level of contempt they displayed to anyone that wasn’t “someone” in their estimation. My wife and I are on a 5 month around the world trip which started in Dallas. The best that can be said is that it can only get better from here.