Courtyard Dallas Northwest

Property is very nice and service in the bar was excellent.

The amenities in this hotel are great. They people who work there are really nice. But, they need to do a deep clean on the carpet and other furniture that’s made out of the cloth material.

The room was almost fully dark once the sun went down. It only had a small lamp that I had to find with my phone flashlight. It barely lit the room. The heater was unbelievably loud, but somehow the bathroom was not heated and didn’t have any ventilation that I could find. I had to run the hottest possible shower for 5 minutes to get the bathroom warm enough to use. Overall a very inconvenient stay. I wouldn’t recommend it.

Horrible room , bed and dirty. Homeless came to the hotel at the middle of the night and were sleeping on the floor i dont recomend this hotel to anybody.

We visited Dallas for a work trip and I would recommend not staying at this location. We were assigned a room that someone already was occupied in, the hotel was undergoing major renovation that was not told, the bottom floor smelled like smoke, construction materials were left out, and not disposed of, and the overall lobby had a funky smell.

The room was nice, comfortable beds, clean room. It had microwave and fridge which is always a big plus. My only dislike was the bathroom door, it was slidable since I book and accesible room without noticing. The bathroom door was off its sliding thing and it was very hard to close for us who did not have any physical impairment. That was my only con, the bathroom door, everything else was great, it was close to restaurants and stores, in a quiet place.

Their housecleaning service is quite subpar. Firstly, you have to request for housekeeping on a daily basis, and often they forget to clean the room. You have to request it the night before, and remind them before you leave for the day.

I selected a room on the booking page that showed a bathtub. However, when I got into my room it had a shower. I had to make a fuss at 11:00 at night, and they were able to get a room with a bathtub. Housekeeping was very poor. First of all, they only do housekeeping if you ask. How was I supposed to know that ? One day I did not get any towels; another day I did not get any coffee; another day I did not get any creamer or any cups; and another day the trash was not emptied. Not much work considering I made by own bed and tidied up every day myself. In what I consider the most dangerous safetyaspect of the hotel that the bathtub controls were so high that you could not turn the water auto off without sitting up or standing up in the bathtub. In what has to be the weirdest hotel experience I've ever had, one entire side of the hotel did not have an elevator that worked. I mistakingly got on that floor with a whole bunch of stuff and then had to walk back down the stairs with that whole bunch of stuff. It's very strange that they could have a hotel that did not have a working elevator on an entire wing. Not the hotel for you if street noise bothers you. Also, there was the weirdest noise in the bathroom that sounded like a fan, and no matter what did I could not turn it off. On the positive side, the rooms are very nice and the colors are very sophisticated and calming. The bed was very comfortable. They have the refrigerator in a closet, which is great for noise