Homewood Suites by Hilton Dallas Downtown

Will not return. Room desperately needed a deep clean, repairs, and replacements of damaged items/materials. Check in staff were slow, discourteous, made significant errors, and then blamed and inconvenienced us for the consequences of their mistakes. Very unpleasant and unprofessional. Road noise was quite loud (even in a 9th floor room) during the day but not too bad at night.

Pool and mini-golf advertised on here were both closed. The pool has been closed for a year and a half, per front desk. The only reason we booked this hotel was for the advertised indoor pool. Security guards stand over the clerks shoulder which made me concerned about the area and also my personal information. No trash cans in bathroom.

We thoroughly enjoyed our 4 night stay. Brilliant location for downtown sightseeing. Within walking distance of JFK tours, etc. Suite was awesome. Very spacious and comfortable. Great free breakfast. Staff were all very friendly. Housekeeping is only on request which we did not realise until checkout! But no problem for us. Suite was clean. Our only problem was the continuously filling cistern in one of the bathrooms which did not get fixed during our stay. Just shut the door on it! Pretty quiet for downtown.

We were met with the Valet, appropriately dressed and knowledgeable. Go through the door to be greeted by two young women, one new, one is shreaded jeans, neither in any sort of uniform. The new person needed some help and the other had to look upfrom her phone to assist her. There was trash in the floor, ripped upholstery on some of the furniture. We made it to our floor, it was still under an upgrade, no big, it was just some walpaper that was being finished. In the room, there was new walpaper and carpet. The bathroom looked reasonably new. The faucet was not very tight. Wen you turned on the hot water, the entire faucet would move. The toilet took approximately 20 minutes for the tank to refill. There was mildew in the corner of the window, there was a leak in the ceiling over the window at the end by the bed, you could hear it dripping inside the header. The checkout process want very difficult. The bed and the pillows were comfortable, no noise on the floor. The doorbell is horrifically loud!! All in all it was a good room. Great location.

So if you stay here you will be charged 40 every day you stay the night and they told us there was no where else to park that wouldn’t charge you at least 20 but we found a parking spot for 13 bucks and some of staff the clerks and valet were super rude

Disinterested staff rundown facilities average room nothing special no housekeeping overpriced parking television does not work and the staff don't care

The hotel is in the downtown, close to the Mavericks home court. I even went to watch an NBA game. The room is clean and tidy, and the service attitude is good However ,I booked the hotel after seeing that they had mini golf. When I checked in, the mini golf equipment looked very old and could not be used normally.

Everything was good but the main reason I booked that hotel was for the indoor pool. When we got there everything was getting renovated, hence why only 4 stars.