TownePlace Suites Dallas Downtown

First time giving a bad review, very bad hotel. Mainly children come to play games, except for being close to the convention center, there is no advantage. The room is old, the hygiene is worrying, and the room fee has been paid in advance, but the hotel front desk charged 1670 dollars for the room fee again when checking in, and the credit card deposit authorization was inexplicably operated three times. During the stay, I kept giving feedback, sometimes they said that the refund would be refunded in seconds, and sometimes they said that they would wait for the manager to handle it in two days. It was not until I checked out 5 days later that I watched the front desk manager help ** to refund. The manager told me that the refund had been refunded in seconds and asked me to check my account. I said that there was no refund, and he changed his words and said that it would definitely be credited within 24 hours, and asked me to wait. After I returned to China for a few days, there was still no refund. I sent emails one after another but there was no reply. I asked for help from Ctrip, but the platform replied from the hotel that I should wait for 2-3 weeks... OK, I will wait and follow up with comments later. The credibility of this hotel is too low, everyone be careful!