Water flows in moon Hotel

Intimate 24-hour butler service, free airport pick-up and drop-off Afternoon tea and evening desserts for each person every day Rich breakfast Wide view Clean room And high-quality L'Occitane toiletries How can it not be praised?

The hotel is located in a villa area. There is a parking space at the door, but it should be a homestay. The decoration of the hotel can be seen to be very attentive. Snacks are provided every day at noon and in the evening. The hotel will call one day in advance to communicate whether airport pick-up is needed. Unfortunately, although the hotel confirmed the room upgrade I added, when communicating with the waiter, I was told that I did not call to inform them. They have one room of each type, so they did not reserve it for me and it could not be changed if it was full. The attitude was very tough. I asked their person in charge to talk to me. The person in charge called me back and admitted that they confirmed it but did not reserve it, but he was also looking for excuses to talk to me about their room type problem. I clearly told me that I am not a hotel staff and cannot predict how many room types you have, and you received the reservation form. If you confirm the information later, it means you have seen it, or you didn't read it carefully at all. The attitude of the store is that the room is full and can't be handled, and I don't think they have any apology for this matter, so I asked Ctrip to communicate. After the communication, the store apologized and returned the courtesy, but this incident has made me lose interest in this trip. After arriving at the store, the hotel facilities are satisfactory, the room is large, and it is very comfortable to live in. There is a Dyson hair dryer, and there is a service to help with laundry. They will also ask if you need snacks every day and send them to the room. The breakfast is a bit monotonous but you can eat enough. The store recommended two restaurants, both of which are delicious, much better than eating in the scenic area. There are welcome fruits and rich varieties. If you drive by yourself, this hotel is a very cost-effective choice. I hope that the store can actively solve and give solutions when encountering problems again, instead of shirking the responsibility to customers at the first time, which will make people very uncomfortable, but the follow-up service is very good and attentive, so I still give a good review.

The children kept shouting in their dreams that they loved this hotel so much🤣The room design is very special. This time I stayed in 3 hotels in Dali and I liked this one the most. The price is only half of the first-line sea view room in Shuanglang, but the room is the largest, cleanest and most comfortable. It is very quiet. I rested very well at night. The service is also very considerate. Afternoon tea is delivered to my room and put in the refrigerator every day. When I return to the room, there are drinks and desserts. I am so happy. I will definitely choose this hotel again

The hotel facilities are excellent. More excellent than a five-star hotel. nearby The green environment of Erhai Park is excellent. Hiking to see Erhai Lake. The hotel staff service is very professional. Take care of travel needs. The family takes a dip in the hotel bath. It makes the family closer and happier. I think this hotel is very good choice if it is a honeymoon trip family gathering.