Guest User
June 8, 2024
The price/performance ratio is extremely low, with 0 facilities. The hotel has not yet been built and is ready for occupancy. I have no idea why the rating is so high.
Environment: To be fair, the room is very nice. It has a bathtub, a lot of space, and the bed is very comfortable. But once you leave the room, there are no facilities in the hotel. Most of the hotel is still a construction site, with renovations and additions being made every day. I recorded two videos, one is of the decoration sound that can be heard in the room, which is very noisy. The hotel staff said that they will be renovating from 8:30-5 every day. The second video is from the back of the hotel building. It is basically a construction site and has not been completed at all.
Swimming pool: When booking, I saw that the hotel has a swimming pool. However, the swimming pool was under construction when we checked in and could not be used. In fact, we booked this hotel just to watch the Erhai swimming. If it is not available, we should communicate with the guests in advance. Basically the entire fourth floor of the hotel is a construction site. The waiter said that they had to build it before the peak season, but it was very embarrassing for our guests who stayed before the peak season, and in the end there was no compensation at all.
Safety: Because there are renovations everywhere, there is still a strong smell of formaldehyde in the restaurant where we had breakfast. In the end we could only have breakfast in the lobby
Hygiene: There are crawlers in the room, which may be unavoidable in the mountains.
Note to non-smoking guests⚠️: The hotel states that it is smoke-free, but there are ashtrays in every room. When we checked in, the first room had a strong smell of cigarette smoke. It was next to a guest room that was being renovated and was very noisy. We asked to change rooms, but they said that the same room was unavailable and we could only pay to upgrade to another room type. We were forced to change. Although we complained later and they refunded the difference in room fee, this experience was really amazing and made us baffled.
Service: In fact, their service is very good, and they provide free airport pickup. But it was a good thing that they got our pick-up time wrong. We almost didn't have time to catch our flight, so we could have given the service a higher score but ended up with a lower score.
This is my first time to write a hotel review, but I feel that I must write it. It’s really a scam and the price/performance ratio is too low. Everyone should pay attention‼ ️
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