SaiGon's Book Hotel Dalat

Lovely hotel in a great location. Room was clean and the beds were comfortable, the shower was also lovely although I forgot to take a picture, our only issue was that we booked a room with air conditioning and all we had was a ceiling fan that was quite loud but we only stayed for two nights so didn’t feel the need to change rooms.

The hotel has a very convenient location. The rooms are clean and bright, with large windows. In my room, the window faced the sunset, and the sunlight warmed the room throughout the day. This made the room pleasantly warm, even in the evening. It was nice to return to a warm room after a long day, thanks to both the sunlight and the view of a beautiful sunset. The placement of power outlets was convenient, and the room included a kettle, which allowed me to make tea easily. The hot shower was also a plus. The parking area was secure, closed, underground, and very spacious—perfect for both bikes and cars. Overall, the hotel gave me a sense of safety and coziness. However, there was one downside I encountered. The bathroom was extremely small, and the shower kept flooding the room. On the first day, I reported this issue to the staff. They responded promptly by wiping the floor with dry towels and removing the water. Unfortunately, the problem persisted. The next day, I asked them to fix it again, and they removed the floor filter, which was blocking the water drainage. While this improved the situation, it did not completely resolve the issue. It seems the shower area wasn’t adequately sealed, as water continued to seep out into the room. This made it impossible to take a long shower, limiting me to very short ones. Despite this, my overall impression of the hotel is positive.

I've arrived at mid night, hard to call them to open the door but the admin on FB was so good to reply me immediately. The hotel was near Xuan Huong lake & Thanh Buoi bus station, we had Thanh Buoi staffs pick up us there. The room was ok, quite large to use, nice window and view, even we've just got a garden view room. The bathroom was not because it always got wet after taking bath due to bad drainage. The staffs can speak English & Chinese. At night, customers from the other room talked quite loudly and it's not good enough to sleep well. First day arrival also have a little problem at 05am with the electricity so it's really hot but the electronic was fixed in the early morning luckily. The cleaning staffs also helped to reorganize the bedroom on the 1st afternoon but not for the all 4 days we've stayed.

Overall It was just OK. (As in February 2023) Rooms are just ranging from 15m2 to about 22m2 and getting outdated. Especially the bathroom, the drainage is really slow. Once you take a shower, you will be flooded with soap water all over the bathroom. Soundproof is a disaster, you can hear all noises, kids yelling and running from outside. The door can't even lock properly, it keeps beeping itself no matter how soft or hard I close the door. Everytime I leave or enter the room, I had to wrestle with the door with closing it for several times. They really need some replacement for their facilities. Location of the hotel is OK. Located in a quiet neighbourhood. You can easily go to everywhere with a scooter. The hotel is not too far away from tourist attractions. I had the worst experience with the reception staff. They were not very helpful during my check in and out. I came around noon and asked if i could check in anytime. They replied that they will get me the room as soon as the janitor finished cleaning and they was so sure that they will call out my name once it is ready. Guess what? They made me wait for 2 hours until I came to ask again whether my room is ready. And now that just said Oh it is ready here is your room. What? Staff made me wait for 2 hours without notifying if they already got the room ready for checking in? They saw me sitting in the waiting area entire time and without an apologise for keeping me waiting. They acted like nothing happened. Those staff seriously need more training. Same thing happened during my check-out. I had to ask over and over if I can now get back my ID. These staff are the most irresponsible I've ever experienced. I would rate better if It wasn't for the staff.