Guest User
December 13, 2022
Terrible vacation, my family booked 3 rooms at Mai Thang hotel. On the first day of checking in, the receptionist's attitude was not warmly welcomed. The hotel doesn't have a bell so my family has to carry things up ourselves while my family has an elderly person in a wheelchair who also doesn't get support from the front desk. On Monday, I asked to clean 3 rooms and take the laundry out. But When I returned to the room, the clothes had been washed and the room was dirty. When I went down to talk to the receptionist, the receptionist informed me that 2 rooms had been cleaned and 1 room had not been cleaned. If you want to clean it, you have to wait. I When asked to clean the room, the housemates did not rearrange the bed and reinstall the bedsheets, and the bathroom was left untouched. They did not change the towels or rearrange anything. This experience is terrible.
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