Le Ndiambour Hôtel et Résidence

Booked a room for two people for 5 nights. Room looked neat: clean, AC, TV and safe worked fine The left window could be closed but not locked Bathroom: - However, there was a lot of mold in the joints of the tiles in the shower room - the sink was virtually clogged - There was a tear in the shower 'curtain' that had been patched. Service: was bizarre People at the reception were extremely friendly and helpful Problem: it was booked for two people, but only one bath towel, one cup and one glass were provided (with kettle) I later received the t****e bath towel after asking at reception. Unfortunately, the first three days I went back to reception 8 (!) times to get a t****th cup and t****th glass. It was always promised that we would get them. There was also a call in my presence to come through and bring a cup and glass. I put a note next to one cup asking for a second cup and a second glass. It's not a disaster, but you shouldn't pretend to be a 4-star hotel with such service! The room, bathroom and service are more consistent with a 2 or 3 star hotel. The buffet breakfast (over 12 euros per person) was appropriate for a 4 star hotel and was excellent. Upon arrival we were told breakfast was included. When I asked them the next day if they wanted to check this again, so that I wouldn't suddenly have to pay an extra 120 Euro at the end, they could no longer find my booking. They would search further. The next morning I received a call that breakfast was not included after all! (We had received the trip as a gift and didn't know if breakfast was included) All in all, great location, friendly, helpful people at reception, but apart from a good breakfast, it is at most a 3-star room that needs maintenance

The building is relatively new, apartment style.

You should review your services regarding couples, A room for two where there is only one shower towel, a cup of coffee, no sugar on the first day or tea The receptionist who does not listen actively. We called in the morning to find out if breakfast was included in the price and the guy on the line told us no, we came back during the day to ask for the price of the extension and they told us that we had to go out at noon. because we only paid for one night when we asked for 2. And the icing on the cake, the other receptionist let us know that with the previous rate we were entitled to a breakfast. A restaurant that opens in the morning from 7 a.m. to 10 a.m. ??????? But we are not all here for a seminar or for business, we have the right to wake up beyond 10:30 a.m. maximum. At 10:25 a.m. I call for room service and we are told that it is not no longer possible to have breakfast. And many other words Boffffffffffffff… not sure I’ll come back