Days Hotel & Suites by Wyndham Dakar

This is by far one of the worst hotels I've ever stayed in and I have stayed in many around the world. Two of us had booked a twin room, but when we arrived, there was one bed and a sleeper couch made up as a bed. Neither one of us could sleep on the couch. It was extremely uncomfortable and sagged deeply in the middle. There was one cup and no glasses in the room. Every day we asked for cups and glasses and every day they ignored us. Eventually, on the third day, we stormed into the restaurant demanding cups and glasses. They treated us like criminals and told us it's against the rules to have glasses in the room. We eventually got an extra cup, but they still refused to give us glasses and instead gave us plastic cups. We had a problem with the air conditioner on the first night. They sent a technician who was in the room for 5 minutes and then left without a word. Reception then called and told us to wait until the next day, because the technician had to leave. I protested vehemently and eventually someone was sent to fix it. We struggled with hot water for the first few days and kept asking for assistance. We eventually figured it out ourselves by day three. Breakfast is terrible. Hardly any options, with the manager/owner's wife (I think) hovering like we were out to steal the silver. Management refused to take responsibility for anything that was going wrong and blatantly lied to us whenever we brought up the issues we were having. Unfortunately we couldn't just leave the hotel, because we were part of a bigger group. If you are thinking of staying in this hotel...DON'T.

The hotel is clean and the rooms are spacious and comfortable. However, the bathroom is a matchbox with the shower practically on top of the toilet, and no shower door. I was reminded of being in Azizia during the 5 days of haj. It is also surprising that the housekeeping skimps on items like toilet rolls and tissues. The room is dark and the small window is against the back of another building so I didn't even open although one needs the ventilation when it is not and does not want to switch on the aircon. This gave the room a very depressing feel. If you can find an alternative, look for one, alternatively make sure you ask about the bathroom, window in the room and about what is provided. The manager is approachable and friendly, but I think more can be done to make the stay more pleasant. My previous stay and experience in Dakar at another hotel was much nicer and the staff in that hotel were amazing. This experience thus puts a damper on that memory.