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JOWEE
Cozy Room (2 beds)
Stayed in Jan 2024
Business travelers
16 review
5.0/5
Outstanding
Posted on Jan 5, 2024
Very nice room, cosy and friendly staff.
Response from Property: I can get your recognition. Huan Xiaopeng and colleagues are really happy. We will always be committed to providing you with comfortable and considerate services. Looking forward to your next visit~
Guest User
Superior Double Room
Stayed in Mar 2024
Business travelers
13 review
5.0/5
Outstanding
Posted on Mar 18, 2024
Every time I come to Daishan for a business trip, I always stay at the Hampton by Hilton, which is very cost-effective. This time, the lady upgraded the room for free after seeing that I was tired from traveling. The stay was very comfortable, and sleep quality is the most important thing when traveling for business. Breakfast options are diverse. The customer service staff are warm and thoughtful. The lady at the front desk has a pleasant smile. recommend.
Original TextTranslated by Google
Response from Property: Dear friend: Hello, thank you for your support of Hampton by Hilton Daishan. We are honored to provide you with high-quality services. Rain or shine, the sky is clear, our little friend is always waiting for you! -- I love you, my little friend Huan
Yuange
Superior Double Room
Stayed in Mar 2024
Travel with friends
24 review
5.0/5
Outstanding
Posted on Mar 17, 2024
The room is overall simple and elegant, spacious and comfortable!
Breakfast is on the second floor. The restaurant is not particularly big and can basically meet your breakfast needs.
The environment and location are very good!
Wendy's service in the front office is excellent!
Original TextTranslated by Google
Response from Property: Dear friend, after seeing your 5-point praise, I feel very motivated today! We will work hard to do a better job so that you feel like you are home every time you come and have different new surprises. I hope you can still choose Hampton by Hilton next time you stay.
Yiwuqingcheng
Cozy Room (2 beds)
Stayed in Mar 2024
Business travelers
19 review
5.0/5
Outstanding
Posted on Mar 9, 2024
The room was clean and tidy, the bed was very comfortable, the shower was convenient, the parking downstairs and the surrounding dining facilities were complete, and it was a very comfortable stay! Like 👍
Original TextTranslated by Google
Response from Property: Huan Xiaopeng and colleagues are really happy to receive your recognition. We will always be committed to providing you with comfortable and considerate services and look forward to your next visit~
Anonymous User
Cozy Room (2 beds)
Stayed in Mar 2024
Business travelers
63 review
5.0/5
Outstanding
Posted on Mar 6, 2024
The environment is beautiful, clean and comfortable, and the rooms are fully equipped, spacious and comfortable. The geographical location is superior, with convenient and convenient transportation nearby. The parking location is convenient and there is no charge to stay in the hotel.
Original TextTranslated by Google
Response from Property: Dear friend, after seeing your 5-point praise, I feel very motivated today! We will work hard to do a better job so that you feel like you are home every time you come and have different new surprises. I hope you can still choose Hampton by Hilton next time you stay.
Guest User
Superior Room (2 beds)
Stayed in Aug 2023
Family
5 review
5.0/5
Outstanding
Posted on Aug 23, 2023
Hilton should be a guarantee of quality. After coming to Daishan for a few days, the only place where I could sleep well and stay comfortably was the Hampton by Hilton. The front desk service attitude was very polite, positive and satisfactory. I dropped my phone in the elevator shaft and immediately contacted the engineering department master to help me solve the problem. The thin guy at the front desk helped us follow up the whole process. Everyone is working seriously and professionally. Thank you very much! The room is large, the decoration is standardized, and the bedding is very comfortable. Thumbs up for the Serta mattress. The hotel is very nice, and comes with a fruit plate and a mini bar, just like other Hilton treatments. There is room for improvement in the quality of breakfast. It would be better if the meat and salad sections were more diversified. Overall satisfied, can give full marks!
Original TextTranslated by Google
Response from Property: Ding dong~ I am so happy to receive such good comments from our guests~~~ The hotel provides a rich variety of healthy hot breakfast with great taste, as well as clean and tidy rooms with a warm atmosphere, and of course, consistent high quality. What about our service~~We look forward to your next stay and pay more attention to our shining points~~~--"Sparkling" Huan Xiaopeng
Feili
Cozy Room (2 beds)
Stayed in Aug 2023
Couples
88 review
5.0/5
Outstanding
Posted on Aug 16, 2023
The hotel is very new, the room size is comfortable and the hardware facilities are good. The front desk service is warm and friendly, and parking in the basement is convenient. The hotel is located in the center of the city, with bustling restaurants nearby and a 20-minute walk to the seaside Lighthouse Square. It is an ideal choice for a stay on Daishan Island. Two small suggestions: the three elevators should be set up in synchronization, otherwise the efficiency will be reduced too much; the room should be cleaned more carefully. When I entered the room, I found an upside-down teacup and coffee stains in the tea set drawer. I guess the housekeeper didn't find it.
Original TextTranslated by Google
Response from Property: Hello, dear friend: Huan Xiaopeng saw that you gave me a five-point praise, and I was very touched. I am really happy. Your pertinent comments have been accepted by Huan Xiaopeng, and they are also the direction for Huan Xiaopeng’s efforts. , I will definitely continue to work hard, and I will definitely strive to do better and better, and better serve every guest (#^.^#) Huan Xiaopeng very much hopes to have more stories with you in the future, and looks forward to it Yo~ Pen refill, red heart, red heart————-Happy little boy Huan
Guest User
Cozy Room (2 beds)
Stayed in Aug 2023
Family
1 review
3.2/5
Posted on Aug 16, 2023
The service was extremely poor. I went to the Starry Sky Restaurant, which is convenient to eat, but it turned out that the ingredients were not available here and there. After placing the order, we were not given a receipt. As a result, a lamb chop was wrongly ordered. We thought it was included in the set meal. We ate it, but the manager chased us and asked us to pay the difference. We explained that we didn’t know anything about it, but the manager kept asking us if we had eaten it! ! ! I asked several times! If we were really intentional, then we wouldn’t need to remind you that you had the wrong pizza later, and we would be questioning us as if we were thieves! Then the waiter was even more weird. Because the set menu came with various kinds of meat skewers, he asked a lot about which ones were mutton skewers and which were beef skewers. As a result, the male waiter said directly, "I don't know, I haven't eaten it!" If we didn't want to disturb others, we would flip the table with this kind of service attitude. Are we paying such an expensive price just to be angry? ? Let me mention that the serving speed is extremely slow. We were promised that the food would be served in half an hour, but in the end, we were served a portion of peanuts in nearly an hour. We were really impressed. That's funny. If you don't know how to work in the service industry, why don't you go back and remake it? After all, it's a star hotel and this kind of service is required? If you want to stay, think about whether you can accept this kind of service attitude. Then the Starry Sky Restaurant was very hot, extremely hot, and there wasn’t even a fan.
Original TextTranslated by Google
Response from Property: Dear guest: We are very sorry for bringing you an unpleasant dining experience. Your feedback has been taken seriously by the hotel's senior management. The open-air restaurant and bar on the 12th floor has been recognized and favored by many customers since its opening. The problems you reported also exist objectively. Our hotel management also held a meeting to discuss the problem and formulated a series of rectification plans. And the employees on duty that night were severely dealt with. To address these issues, further improvements were made. Staff adjustments have also been made. Service training has been strengthened for restaurant and bar staff. Liaise with the head chef to continuously improve the dishes. Once again, we are deeply sorry for your unpleasant dining experience at the restaurant. Hope to get your forgiveness. We also look forward to your next visit. ——Striving to reform Huan Xiaopeng.
䒕yuan
Deluxe Room (2 beds)
Stayed in Aug 2023
Family
4 review
5.0/5
Outstanding
Posted on Aug 13, 2023
Location: The location of the hotel is very satisfactory. It is convenient to drive to any scenic spot. It is also convenient to eat nearby and buy specialties!
Environment: clean and tidy
Facilities: in good condition
Free-flow mini bar on the first day: Sprite, Coke, beer,
Evian water, children’s favorite happy water
Service: The lady at the front desk was very enthusiastic. When I went to scan the parking code, she enthusiastically reminded me that the weather is hot and the temperature is high. Please pay attention to sun protection when playing at the beach!
Original TextTranslated by Google
Response from Property: wow~ ⊙o⊙The warm and hospitable Huan Xiaopeng is so happy to receive your praise and recognition! Your encouragement will also inspire every partner to continue to provide better and more comfortable services to every guest. We also hope to see you soon~~ Come on, have a happy day!
Guest User
Deluxe Double Room
Stayed in Aug 2023
Business travelers
17 review
5.0/5
Outstanding
Posted on Aug 13, 2023
The hotel is a new hotel with complete facilities and clean and tidy rooms. Compared with other hotels in Daishan, the experience is the best. The breakfast area is a bit small, so you need to find a seat during peak hours. In addition, the hotel is in the city center, very close to the food street and bus station. It is very convenient for dining and traveling from Daishan to Ningbo and Zhoushan.
Original TextTranslated by Google
Response from Property: Hello, dear friend: Huan Xiaopeng saw that you gave me a five-point praise, and I was very touched. I am really happy. Your pertinent comments have been accepted by Huan Xiaopeng, and they are also the direction for Huan Xiaopeng’s efforts. , I will definitely continue to work hard, and I will definitely strive to do better and better, and better serve every guest (#^.^#) Huan Xiaopeng very much hopes to have more stories with you in the future, and looks forward to it Yo~ Pen refill, red heart, red heart————-Happy little boy Huan
Guest User
Family-friendly Family Room
Stayed in Aug 2023
Family
2 review
3.7/5
Posted on Aug 9, 2023
[I think it is the best inn for family travel. 】
1⃣️First of all, it is clean and bright. It is better maintained and cleaned than many five-star hotels. The sanitary ware is also very bright👍The elevator lighting color matching paper bag poster design is standardized in place.
2⃣️The room is spacious and has a relatively large activity space for children and multiple family members.
3⃣️There are sufficient breakfast choices and sufficient service staff. For example, the egg selection includes omelets, egg rolls, scrambled eggs, hard-boiled eggs, etc. This is something that many five-star restaurants do not offer.
⚠️But the only service aspect could be more attentive and enthusiastic. Personally, I feel that the short-haired girl wearing glasses at the front desk is too cold and not suitable for the front line concierge.
[In short] I am very willing to recommend it to students who want to travel with their families. They can rest assured and have a good rest.
Original TextTranslated by Google
Response from Property: Hello, dear friend! I am the lovely Huan Xiaopeng. Huan Xiaopeng is here to sincerely say to you: Sorry! Huan Xiaopeng has always been adhering to the service concept of "friendly, reliable, caring and thoughtful", and I would like to thank you for your suggestions. We will pay attention to your comments or suggestions, and after learning about your feedback, we immediately contacted the employees on duty that day. Due to the negligence of the employees and some inappropriate things in the service, we have left you with this trip. Minor flaws. According to various defects in the service, employees will be provided with targeted training and continuous improvement to enhance professionalism in all aspects. Please believe that Xiaopeng is willing to use the most enthusiastic and warm service to create the most comfortable residence for you during your journey. Thank you very much for your affirmation of other aspects of Xiaopeng. At the same time, our Hampton Inn will prepare a wide variety of breakfasts for guests every day to meet their various needs. Thank you very much for your recognition of our breakfast restaurant! If the enthusiasm of the service is not done properly, we will provide comprehensive training for employees in customer service, which will give people a "home away from home" feeling! Finally, welcome to visit again! ——Huan Xiaopeng who is constantly improving
Guest User
Cozy Double Room
Stayed in Aug 2023
Family
1 review
5.0/5
Outstanding
Posted on Aug 7, 2023
Take a three-day self-driving trip to Daishan Island and choose Hampton by Hilton for two nights.
Service: As soon as you check in at the hotel, the little beauty Dora warmly welcomes you. Because 🌀very carefully provided information about the opening hours of local entertainment venues.
Environment: The hotel is located in the center of Daishan Island, which is very convenient.
Original TextTranslated by Google
Response from Property: Meeting in Daishan and meeting at Hampton by Hilton is a special fate between Huan Xiaopeng and you. Thank you for your encouragement and support. Xiaopeng will continue to uphold the service concept of "friendly, reliable, caring, and thoughtful" and welcome every guest who stays at our hotel. Guests here leave wonderful memories. Looking forward to your every visit——Kaisenhuan Xiaopeng
Girorodada
Cozy Double Room
Stayed in Aug 2023
Solo travelers
23 review
5.0/5
Outstanding
Posted on Aug 3, 2023
A very good experience, the hotel staff are attentive and enthusiastic!
The location is easy to find, just at the intersection. There are two shopping malls within a few minutes' walk. Parking is also free. Remember to ask the beautiful woman at the front desk to scan a parking coupon!
The room environment is also very clean. The hotel has just opened. The facilities and equipment are very new and intelligent enough!
ps: If you are staying, remember to check in at the starry sky restaurant on the 12th floor. The view is superb and the sunset is beautiful!
Original TextTranslated by Google
Response from Property: Boundless love and a long time to come~~ Dear friends, hello! Thank you for your 5-point praise and your trust and support for Huan Xiaopeng~ Huan Xiaopeng will continue to work hard and welcome my visit and guidance with full enthusiasm and professional attitude. "Somewhere in Bai Yueguang's heart So bright." May Huan Xiaopeng shine in my heart forever~——Happy Huan Xiaopeng
Guest User
Cozy Double Room
Stayed in Jul 2023
Travel with friends
3 review
2.5/5
Posted on Aug 1, 2023
I have poor sleep quality, so I chose this newly opened Hilton because I believe in Hilton’s quality!
However, someone rang the doorbell after 22:20 on the first night, and again after 19:00 on the second night. They opened the door and found out they were hotel staff. At 22:00, they called the front desk to complain that the music was too loud and affected their rest. I was told There were still customers in the open-air dining bar on the 12th floor. It was expected to end around 22:30. It became increasingly noisy. Around 22:30, I complained directly. First, the aunt who arranged the guest room cleaning sent a piece of fruit, and then asked the manager. After having to go to the on-site room to experience it for myself, the manager arrived and told me that the singing was in the KTV upstairs and was not part of the hotel management. The plan given was to let me move from the 13th floor to the 7th floor, and emphasized that it was a room of the same level. , it was too late and I didn’t want to bother. The manager also asked the KTV to turn down the volume. By the way, he complained about the doorbell being rang for two consecutive nights. He was a little scared. He must check the surveillance and give us a reply.
I checked out at 9 a.m. on the third day and proactively asked about the doorbell incident. The reply I got was: Hotel employees are not allowed to do anything, and they will handle it internally! ! ! Why don't the front desk give you a small gift? ! ! Say no to small gifts! Disappointing management! ! !
Original TextTranslated by Google
Response from Property: Woohoo, it’s really sad to see this unpleasant experience. I’m also very grateful for your trust and recognition of the quality of the Hampton by Hilton brand. I’m really sorry that something like this happened during my stay that affected my rest. We also passed the noise for two nights. Monitor and ask engineers to go to the room to confirm. The abnormal sound of the doorbell has been confirmed to be caused by the abnormal contact of the doorbell customer control. We have contacted the manufacturer to come to the store for repairs. We also discouraged the singing sound as soon as possible. Of course, we should upgrade and change rooms for you as soon as possible. For better floors and room types, the staff will give fruits and gifts to express their feelings. We hope to gain your understanding. In terms of handling methods, we will also retrain and guide the managers on duty to ensure that the needs of guests can be met as soon as possible. When you checked out, the manager on duty was waiting to visit again. Seeing that you had a tight schedule and was afraid of delaying your schedule, he offered to give you a discount but you refused at the time. We also contacted you many times after you checked out, but we have not been able to wait for your reply. Hilton Hampton is a beacon brand for mid-to-high-end hotels in China. Providing a unique Hampton experience is our consistent goal. I believe that you will be satisfied with your next stay and look forward to your visit again - apologies to Huan Xiaopeng
Guest User
Cozy Double Room
Stayed in Mar 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Mar 8, 2024
The front desk is very welcoming and the hotel is not bad. Very considerate. Great!
Original TextTranslated by Google
Response from Property: Dear friend, after seeing your 5-point praise, I feel very motivated today! We will work hard to do a better job so that you feel like you are home every time you come and have different new surprises. I hope you can still choose Hampton by Hilton next time you stay.