We had an excellent stay and time at Mercure Hotel on Ba Na Hill! We had a buggy pick us up from the drop off station to chauffeur us and our bags to the check in counter. The staff helped us all the way, pushing our luggage, helping us skip the 1h queue for the cable car so we could go up mountain immediately, and led us to our rooms while pushing our bags for us! Room was clean and comfortable, and we got “upgraded” to a family room with a bunk bed. Was excited over the upgrade but I realized it’s a smaller room than the original we booked so that was a bummer. Breakfast buffet was amazing, and the room was conveniently located in the heart of the French Village. Highly recommended to stay to experience a quaint Ba Na Hills at night and in the morning, nice to take photos without having to squeeze with the crowd! Hotel guests can go up to the highly renowned Golden Bridge and take photo in the morning without too many people.