Mercure Danang French Village Bana Hills

Very huge theme park up in the mountain. Beautiful and huge. Need to stay 2 days to fully explore everything. Many beautiful Instagramable places too

I recently had the pleasure of staying at a mountain-top hotel in Vietnam, and it was truly one of the most unforgettable experiences. From the moment I arrived, the staff warmly welcomed me and kindly offered a complimentary upgrade, which added a special touch to my stay. The hotel offers breathtaking panoramic views, making it one of the most scenic accommodations in the country. Surrounded by lush mountains and a gentle veil of mist, the atmosphere was peaceful and serene—perfect for those looking to escape the city and reconnect with nature. Breakfast was included and offered a great selection of local and international dishes, served fresh every morning. The facilities were modern, clean, and complete with everything I needed for a comfortable stay. Whether relaxing in the room, enjoying the view from the terrace, or exploring the surrounding areas, every moment was a delight. What truly stood out was the excellent service from every member of the staff. They were friendly, attentive, and always ready to help with a smile, making me feel at home throughout my visit. I highly recommend this hotel to anyone seeking a tranquil mountain retreat in Vietnam. With its stunning views, comfortable amenities, and exceptional service, it truly is a hidden gem.

Disappointing Stay Due to Poor Service and Non-Transparent Booking Practices by TRIP I recently stayed at Mercure Ba Na Hills and feel compelled to share my experience due to several serious issues that made the visit incredibly frustrating and disappointing. Firstly, the check-in process was a complete mess. Despite receiving an email from Accor prompting me to check in online — which I did a day before arrival — I was still required to check in again at the Ba Na Hills cable car station. To make matters worse, I was told that I had to purchase a separate ticket for the cable car ride, something that was never mentioned during the booking process. This lack of transparency left me feeling misled. Any guest would expect this crucial information to be made clear upfront, especially when booking through a trusted platform. Once we arrived at the actual hotel site, we were made to wait an additional 30 minutes for yet another check-in process. This repeated and inefficient procedure made absolutely no sense and added unnecessary stress after an already tiring journey. It didn’t stop there. I had booked the room through the TRIP app for 2 adults and 1 child under 12 — a standard family configuration. However, I was still charged an extra surcharge for the child. This charge was not disclosed during booking, and again reflects a major issue with transparency — either on Mercure’s side or through the TRIP app. In either case, the lack of clarity felt like a deliberate oversight. What made the situation worse was the poor attitude of the front desk staff. Instead of a warm welcome, we were met with rushed, disinterested service. The staff appeared fatigued, and their body language clearly conveyed that they didn’t want to be there. Responses like “yup” instead of polite answers were unprofessional and rude — a huge letdown, especially at a hotel claiming to offer 4-star service. The level of English spoken by the staff was also quite limited, which made basic communication difficult and frustrating. The room itself was a major disappointment. It had a noticeable stench coming from the carpet, and the lighting was so dim we had to use our smartphone flashlights just to locate items in the room. That alone was bad enough, but the worst part was discovering that the hotel provides non-disposable slippers — stored inside a wardrobe that released a terrible odor upon opening. It’s extremely unhygienic and unacceptable to reuse slippers that countless guests may have worn before. This raises serious questions about cleanliness standards at the property.