Koi Resort & Residence Da Nang

The hotel is new. Location is great. Very good sceneries. We stayed 2 nights & extended 1 more night, the staffs promised to make up our room, unfortunately they didn’t make it. It’s a bad reputation as a new hotel like this.

I had a fantastic stay at KOI Resort and Apartments! The service was super nice, with friendly staff who went above and beyond. I was feeling unwell during my visit, and the staff were incredibly helpful, bringing extra blankets and offering ginger honey tea to my room for free. The room service food was delicious, and my room was clean and comfortable. There were also plenty of activities to enjoy. Everything was just perfect!

Great resort, luxury setting, beautiful koi fish pond lovely beach

The hotel was nice but it would be better if the facilities and parts of the hotel was up and running.

We recently stayed at the Koi resorts at Da Nang. We researched and compared the prices, amenities, accessibility etc and zeroed in on this resort. We booked through trip.com and got a good discount of approx 25%, we were a group of 8 adults and 2 kids. The overall experience at the resort was fantastic, the villa quite huge, with awesome pool (common and within the villq) and beautiful location, but let me start with a few negatives: - while this is advertised as a 4 bedroom villa, it’s more like 3.25 bedrooms. The room downstairs is for just one person, my dad had to get an extra bed to be placed in the living room and slept there. - For the 2 bedrooms on first floor, there is only one common toilet and bathroom, 4 people using 1 bathroom and toilet is a bit difficult. Would be good if they had done an attached bathroom and toilet for every bedroom (considering the space available is huge). - When we reached, the aircon was not working, we had raised a complaint and they fixed it later by cleaning up the filters - The toilets get very smelly as there is no proper ventilation (there’s a fan in the roof) but not good enough to remove the smell. Once again, we complained and they did some fix. Didn’t result in much of change. - We are vegetarians, so there’s very limited options in the breakfast buffet, but they do oblige to make local vegetarian dishes separately for you if you request (the spring rolls, Pho, curry soup and glass noodles were lipsmacking!) Despite all of these negatives, it’s the staff who are amazing and make up for all the shortcomings. They are forever smiling, very sincere and earnest, extremely polite and attend very promptly to your every single need. Not even once did we see them show even the slightest irritation or delay things. They had almost become like friends with us and they went extra mile to make sure we are taken good care of. The property is maintained spick and span, with beautiful landscaping and overall impeccable service. Absolutely enjoyed the experience, thanks and Kudos to the team!

We recently stayed at Koi Residences in Da Nang during Typhoon Trami, and I was incredibly impressed with the staff's dedication and swift service recovery. Despite the challenging circumstances, the team made every effort to ensure our comfort and safety. They communicated clearly about the storm updates, provided essential amenities, and even organized activities within the hotel to keep us occupied. The staff’s attention to detail and genuine care turned what could have been a stressful experience into a memorable stay. Koi Residences went above and beyond, and I highly recommend it for both the beautiful property and the exceptional service!