Ana Maria
January 18, 2025
AVOID. AVOID. AVOID.
You have dozens of hotels next to this one with much better conditions and at the same price!!!
1. The rooms (with no ocean view) are in front of a wall.... of the dozens of air conditioners of the other hotel (see photo below). So, if all the air conditioners are functioning, you can imagine the horrible unstoppable noise.
The room has no light and is dark.
2. The gel shower had black things inside (see the photo below) - and shouldn't had... - that provoked me skin problems.
3. The hot water lasts 2 minutes, after which there are not any hot water anymore. You have an explanation on the wall how hot water works (see the picture) but what they do not say is that we only have 2 minutes of hot shower... If you go o. winter to Da Nang, it is cold. Good luck.
4. The service is simply awful. I had written to the hotel saying I would arrive at 11 am (and naturally, O was hoping to have a free room), after a night travelling (no sleep and no food) and they lied saying they did not receive my message. Then, they said that finally they did not have time to answer, then they said to do the check-up before 2:00 pm I had to pay and then (always contradicting themselves) and eventually they said they had no free room. They sent me to the roof top bar while waiting (I was travelling for more than 14 hours without sleep and without eating), where I asked a coffee and I had to pay 68.000 Vietnamese dollar for it.... They did not even offered a coffee.... Simply, a shameful attitude mixed with constant lies.
5. When I did the check-out they said... a little spoon was missing in the room... It was just a shameless attitude, awful service, lies and conditions not corresponding to a 4 star hotel.
It should be a 2 or 3 star hotel.
The only positive thing was the good breakfast.