Courtyard Houston Northwest/Cypress

Serious Safety Issue I am 79 years old and fell in my handicap accessible room. Was able to drag myself to phone and a very helpful desk clerk called 911. I was not injured, but could NOT get up off floor due to physical issues. I was concerned because I had locked both locks: key card dead bolt card accesss, plus the lock that you physically latch over for added security. Clerk said Marriott had special tool to get in room. Staff could not locate special tool and after much difficulty and about 30 minutes they had to get some type of metal saws-all and cut through entire lock. It just turned out to be a long ordeal without the appropriate tool. Maintenance needs to know where TOOL is. My fall was minor, but if had been a guest locked in and they had serious injury or heart attack, being locked in with paramedics standing in hall 30 minutes might have been a life & death situation. Your staff needs to know where TOOL is located and be trained on how to use it - especially on doors to handicapped accessible room. This failure to gain prompt access to paramedics is a huge failure to serve handicap guests and a lawsuit waiting to happen.

The hotel stay was good / average. We have stayed at this same location twice. Our only complaint this time is the room or carpet had a bad odor…. My room was on the 3rd floor. Room was cleaned and we took out all trash before leaving and returning for bed the odor was still present. Asked for air freshener and made us believe it the odor may have been from a/c unit.

Relxing Family Visit It was wonderful and very relaxing. I will definitely be staying there when i go visit family again in the area!

It was OK Nice enough ok for a quick stay. Could never find anyone working the front desk.

I really appreciated that the clerk listened to my concerns. I had been driving for 6 hours and she kindly checked me into a room before the check time. That was great customer service and I truly appreciated her for that. Thanks

I was helped with my situation when I arrived! The people there were extremely patient and outgoing which isn’t something normal I can probably see around Houston, coming from El Paso, it felt comforting to be able to be here and there and have them be as honest. there were no issues at all, they were great and if I had to re-book I’d definitely book with them again. The hotel rooms are moody and have great ambience!