My accommodation was not possible. In this case, there was an unforeseen event and I was unable to check in on the scheduled day, as my son was bedridden and I was unable to be there. I was not given the information that it would be necessary to notify a late check-in.
To my surprise, on the last day of my stay (26 Apr 24), when I tried to settle into the room I had booked and paid for, I was informed that it was occupied. solution, with my accommodation not being possible.
As a consumer, I feel aggrieved, as the hotel chain simply pocketed the payment and did not provide the agreed service.
I will even take legal action against the network and the App that intermediated the transaction.
Grateful
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