Quinta da Pousada Casa de Campo

This Quinta presents itself as a luxury hotel but really does not offer the associated service the prices are not displayed and are 3 to 4 times higher than in the 4 star hotels that we found just before and just after during our trip on the national road 2. When I pointed out to the owner at the time of payment that no prices were displayed he showed me in the reception lounge a small table where there was a QR code telling me that if I flashed it I would have all the prices it is a shame that this information was not given upon our arrival but only upon our departure.... Furthermore before our arrival the secretary called me to find out if I wanted to have the meal together and participate in the olive oil or wine testing; I found this entertainment pleasant but I had to ask the price to learn that it was 30 € per person and per activity... The water in the pool was not clear, the pool had not been cleaned, the robot remained at the bottom, the television on transformed the romantic dinner into an ordinary dinner around reality TV games and advertising, whether during dinner in the evening or during breakfast on both mornings, even if the sound was very low. The price of the meal, announced orally at 30 €, was charged 35 € and paid at this price, although I told the owner that the price had been announced to me at 30. Moreover, we were not presented with a wine list as indicated on the website, on which there are no prices, but we were offered a white, rosé or red wine during the meal. It was the house wine without a label and it was charged €8 per glass while the rest of the time it is almost the price of the bottle in restaurants in this region including 4 stars There is a single menu and no à la carte I however asked if it was possible to have a menu on the one hand and a simple salad on the other. This was accepted but the waitress told us that she could make us a magnificent salad. In fact, the salad was charged €21 and consisted only of green salad, a few cherry tomatoes cut in half and a few pieces of mozzarella with insufficient seasoning: really, a salad like this should have been charged a maximum of €8 given its size and its components and compared to what we found during the stay in 3 or 4 star hotels. Furthermore, the sliding door of the room leading to the toilet and bathroom does not stay closed; it opens in its entirety after being closed. Finally, there is a total lack of flexibility in the service, for example, breakfast is at 9 a.m. and we cannot have it earlier; we do not have access to a simple coffee before that time; the room is closed and there is no coffee maker in the room. In summary, this Quinta suffers from a real lack of communication, particularly on prices, and it could be a