Holiday Inn Express & Suites Sylva - Western Carolina Area

Hotel room is clean but abit far to the Harrah's ******. Breakfast is okay with hot and cold foods. Hotel has indoor swimming pool but not open yet.

The front desk women were very efficient and professional. Also, they were kind and polite. Hotel and room were clean and well furnished. Beds were SUPER comfy! Will definitely come back for another staycation. ☮️

Staff was EXCELLENT!! Rooms were clean, location was great after a long drive. We stayed at this hotel because if previous excellent breakfast at same hotel in Atlanta. This breakfast was not anything close to that one however staff was the best!! Thank you for making it feel like home even at 11pm check in.

Our stay at this hotel was actually very nice. The hotel and room itself were clean, we had everything we needed. The pool area is clean and well lit and a great place to let the kids get energy out at the end of the day. There's a lovely fire pit area outside with Adirondack chairs which was actually very quiet and peaceful despite being rather close to the highway. The breakfast area was clean and inviting and there's coffee available all day as well as hot water for tea and hot chocolate. The hot chocolate was a nice treat for our kids after a dip in the pool. Be advised that there is a policy in place to not clean up spills in your room with your room towels. You'll have to call the front desk to get something to clean up with. We did have a misunderstanding on that front but it was eventually dealt with by the General Manager, Brandy Johnson. It took some time but we were able to come to a positive resolution working with Brandy.

Our stay at this hotel was actually very nice. The hotel and room itself were clean, we had everything we needed. However, the nightmare started a few hours after we left. The morning of our departure we accidentally spilled a cup of coffee in our room. Being conscientious guests, we quickly worked to clean up our spill from the desk before it spread to the floor using one of the bathroom towels as it was the closest thing to us. We cleaned up, left the towel in the bathroom floor, and checked out. We received our receipt in an email later in the day with a $125 charge for damage to the towel. We immediately called the hotel to dispute and make our case. The representative we spoke to said she would get a manager and then put us on hold. After 20 minutes of being on hold, we hung up as we had other places to go. We received a voicemail later on from that same representative saying that the manager would not reverse the charge because the towel was stained and could not be cleaned and that the charge was so large because they can't replace one towel at a time and have to purchase in bulk. So - in essence - we just bought several rooms worth of towels because we were trying to clean up behind ourselves. Once we got home we emailed both the hotel as well as IHG corporate. We received two responses from IHG corporate basically stating that there's nothing they can do, it's up to the management of the individual property who we had also copied on these emails. Apparently the hotel management did tell IHG that we were given a copy of the policy regarding damage to the white towels. It is possible it was in the fine print of something we signed when we checked in but no physical copy of that policy was ever provided to us. We did not read all of the fine print at check in as we were tired, we had kids in the car, and we just wanted a shower. We requested that a copy of our acknowledgement of that policy be provided to us and that request has gone ignored. The individual property management has not replied to our emails. We were never even given a name of the "manager" who imposed this charge to us. I leave this review as a cautionary tale to others - don't clean up your own spills or messes with the bathroom towels. Demand that housekeeping come to clean up anything that might happen in the room immediately. Read all the fine print because who knows what other asinine policies exist here. If something does happen during or after your stay, don't expect for the hotel management or IHG to act in the interest of guest relations. If even the most common of mishaps occurs be prepared for a penalization to be enacted on you that is higher than the nightly room rate.

I cannot say enough about the excellent customer service from the management and front desk. We had booked through our credit card company- (for the points ) and made a reservation for another hotel and upon arrival, there was no reservation. Plus, no room for us, as they were booked. We had stayed at Holiday Inn Express before, so we called and they got us in. Just don’t hesitate to book here. You will never be disappointed, the breakfast is always excellent, bonus is, the renovation is done and it looks amazing. The hot tub and pool area are very clean and the outside sitting area with a fire pit is a great way to unwind. You are close to Dillsboro, with breweries, shops, restaurants and downtown Sylva is also. And how can you not mention being in the middle of the Smokey Mountains? The view and the drive is incredible!

Beware: Unscrupulous Practices at Omkar Hotel, LLC's Properties I feel compelled to warn others about my horrendous experience at the independently owned Holiday Inn Express operated by Nightstar Lodging, LLC, and owned by Omkar Hotel, LLC. This warning extends to their other properties in the Sylva area and beyond. My stay turned into a nightmare when I was unjustly charged an exorbitant amount of $125 for alleged damages to bedsheets and towels. Their claim? A few drops of BBQ sauce and some usage marks on towels. Despite my protests and requests for evidence, they provided pictures depicting minor stains—nothing resembling the claimed "blood." Throughout my 13-night stay, I encountered incompetence and rudeness from the management. Despite paying over $1500, I received no room service and faced unwarranted hostility when I followed instructions regarding trash disposal. To add insult to injury, when I inquired about an early departure, they threatened me with a $50 cancellation fee. It's evident that their policies are designed to squeeze every penny from guests, regardless of fairness or reason. Attempts to dispute the charges were met with further dishonesty from the management, who fabricated claims about signed agreements and additional damages. Their deceit knows no bounds. It's clear that Omkar Hotel, LLC and its affiliates prioritize profit over integrity and customer satisfaction. I implore anyone considering staying at their properties to think twice and explore alternative accommodations. These individuals will exploit any opportunity to extract extra money from unsuspecting guests. In conclusion, steer clear of Omkar Hotel, LLC's properties, including their Holiday Inn Express and others listed below. Save yourself the headache and expense, and choose a reputable establishment that values honesty and fairness. • Comfort Inn, Brookstone Lodge, and Avid in Asheville • Sleep Inn & Suites in Johnson City, TN • Comfort Inn & Suites in Clemson, SC • Quality Inn in Seneca, SC

DO NOT BOOK THIS HOTEL!!! I called and cancelled my reservation for 1/26-1/28 bc my son’s team decided to change hotel locations. First call was made 1/20. I noticed I didn’t receive a confirmation for cancelling. I called again 1/24. I am also a member. The person I spoke to assured me that the reservation was cancelled. They even checked to see through my member number. They said I had NO upcoming reservation at this hotel or anywhere. I took her word for it. BIG MISTAKE!! Sunday I was charged as a no show 329$ and change. I have called customer service (multiple times) a case was created. I shared dates of calls, time and length of calls and the number dialed. I was told to call the hotel Monday morning (1/29) and a manager would be able to help me with a refund using the case #. Well Monday morning came and Brandy the manager answered and refused to take the case number. She blamed me that I wasn’t talking to the hotel directly even though I called the number for the hotel and wasn’t aware the the prompts take you to a call center. FYI she said 5 was the only way to talk to the hotel directly which isn’t a prompt. 0 only works half the time the other times it hangs up. She also told me confirmations are not emailed, they don’t do that. Brandy hung the phone up in my face. I called customer service telling them what happened. They had a back and forth while I sat on hold. Then I was assured by customer service that the manager (not brandy) was processing a full refund beginning Feb 1. It should take 7-14 business days. Well more phone calls made around day 15 where I was told it’s in process but may take 2 business cycles but no real answer what that meant. I called again today same number and case number. GUESS WHAT the management isn’t processing the refund. They never reached out to tell me any of thus. They have not even had a conversation of any kind with me to hear by side. Now I’m out the money and have to dispute it with my bank. The entire thing blamed on me. No accountability to the hotel for any of it including saying they’d process a refund and then not. They said they record phone calls but won’t check the recording. Refused my times and call lengths for the 2 times I called for cancelling. Customer service does nothing besides thank me 4 times per phone call (we are at 9 calls and hours of time) for being a “valued customer”. How is that valued in any way?? So my advice record everything keep a file bc they take your money and do not care in any way about the customer. Such a disappointment. Now I am out 330$ and truly have lost all respect for IHG hotels as a whole. I will 100% never use them again. Their customer service is less than useful and basically is just told to say thank you and apologize a ton.

We stayed overnight at HIE Sylva to attend a college open house at WCU in the morning. The room was very clean and comfortable including the bed linens, pillows and mattress (and I am VERY picky about such things). We could hear a ton of road noise that made it difficult to sleep as well as lots of banging around and plumbing noises from other rooms during the night. When I plan a trip, I place a lot of value in a hotel breakfast and paid extra to have additional people in the room so we could eat in the morning. Our plan was to get downstairs in the morning to eat, return to our room to grab our belongings and head over to WCU for a full day of college touring and information sessions. We got downstairs around 8:15am to eat and grabbed a table. It looked as though there was plenty of food based on the labeled containers, but that was not the case. The pancake station had the batter/syrup/butter but the machine was broken so no-one could make pancakes. The cinnamon roll area was empty, the breakfast sausage was empty, the fruit bowl was empty, the oatmeal had the toppings out but was so dried out and stuck to the bottom of the container that it wasn't edible and although there was cereal, there was no milk to go with it as that was empty, too. Of course, they were also out of cups to get a drink. They did have a few picked over breads, a very nasty omelette, a couple containers of yogurt and sausage gravy. I thought we would wait because surely everything would be replenished soon, right? Wrong. We waited half an hour and nothing. I finally went to the front desk to let them know the issue with the breakfast and was told there was only one worker and more food would be out soon. We waited another 15 minutes and an elderly woman shuffled out of the back with some sausage (2 vegetarians in our group). I gave up and went to our room to get our stuff and when we came back down, I saw cinnamon rolls! I grabbed one only to discover it was still frozen on the inside. Certainly in the over 45 minutes from when we first came down to eat there was time to heat the cinnamon rolls? Nope. We left and had to go rush over to the academic fair at WCU and had no time to grab something else to eat. My daughters and I trudged around the campus for hours on an empty stomach. This was such a disappointing end to what would have been an alright stay otherwise and it really messed up our plans for the day given how starving we were. They really need to hire more people for weekend breakfast service as the food and breakfast area staffing was insufficient at best.