Guest User
June 27, 2022
The hotel was relatively good and acceptable, I had a problem with my reservation and they made me lose the event for which I went to Cuernavaca, this was due to the application through which I made the reservation, they told me the very day that I had canceled and to take out my things, I showed them the emails and messages where it said that it was confirmed and a lady through Whatsapp messages said to take us out, that the refund would fall later and that it was none of her business, the people from the hotel were dialing too much to the degree to go to the room with security people to get us out of the room, they realized we were leaving and it didn't matter, I lost my reservation for the event we went to
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