Hotels Near Prohibido Centro Cultural in Cuenca

Aleros is situated in the historic center of Cuenca, so you can reach most interesting places on foot. There is a beautiful patio in the building, and the rooms are spacious and cozy. The staff is very helpful and friendly. They serve a simple, but good breakfast. Although it was written on the website, there was a laundry service available, that was not the case. But there’s a laundry place just down the street, so no problem.

The hotel is nice and the staff is even nicer. When we first arrived our room was directly below the nightclub but we were moved to a much better room the same night. The staff was very helpful and professional as well. The restaurant made amazing meals and the location of the hotel was within a 5 minute taxi ride to all the shopping and restaurants you would ever want. There is much to see and do in Cuenca so this is a place we will return to.

The hotel is exquisite and elegant, the room is small, but it makes people feel comfortable. The location is in the center of the old city and it is convenient to go anywhere. It fits the city atmosphere of Cuenca!

We picked this hotel for the location and great reviews. The location is good, but the customer service at the front desk is very bad. First, at checkin they could not find my reservation until I provided a printed copy. Then the person replies “Oh, you booked thru the website.” Like that’s different from the usual way??? I don’t know. We go to our room, it’s nice, but the lamp on one side only works if you find the correct position for the cord. We see a bracket on the ceiling for a smoke alarm, but no smoke alarm. The safe in the closet is locked. On our way out to dinner, we stop at the front desk and ask them to unlock the safe while we are out to dinner. He says he will do it ‘right away’. I also ask about laundry service, and the front desk person says there is a price sheet in the closet. We thank them and leave for dinner. We return to our room after dinner. Safe is still locked. The guy at the front desk sees us return, and suddenly remembers he was going to unlock our safe “right away.” He comes up, unlocks the safe and leaves. There are no instructions to set a code, and setting a code is different from safes I’ve used in other hotels. I look for the laundry price list. Nope, nowhere in the closet. I hike back down to the front desk and try to explain there is no laundry price sheet in the closet. He follows me back up to the room, looks in every drawer in the closet. No price sheet. He tracks one down for me. Yes, these are minor inconveniences, and they were addressed (finally) but at unnecessary inconvenience to us. Thus the 3 star review. Hope other guests have a better experience than I did in my first two hours at this hotel.

It is very close to the Cuenca Peak Scenic Area, but it is not convenient to go to the city center. There is no Uber in Cuenca. To take a taxi, you must ask the hotel to call, or you can only go to the mall behind. Generally speaking, it is convenient to eat, it is close to the shopping mall, and there is a Chinese milk tea shop in the shopping mall. However, the hotel facilities are outdated, especially the air conditioner, and the noise is not so loud due to the proximity to the expressway, and there are no other disadvantages.