Ockenden Manor Hotel & Spa

Lovely old place in pretty village with modern spa building. Staff were excellent and really friendly. Accommodation is exceptional, beds comfy and everywhere very clean. Food was disappointing though. If we stayed again we’d eat out in one of the excellent pubs nearby. Breakfast was nice but the full English was again a little disappointing. The real sting is the 12% service charge on everything you order. It is optional but it’s there. Shouldn’t be! Yes we had a lovely time, yes it was expensive, the food experience didn’t match the accommodation and staff service. Need to up the game in the kitchen then it’d be worth the 12% tip.

We recently enjoyed a family stay at Ockenden Manor, and overall, we had a wonderful time. The hotel is charming, the staff were friendly, and our room was comfortable, offering a great base to explore the surrounding area. The location and atmosphere are perfect for a family getaway, and we appreciated the family-friendly touches. However, we did have some feedback regarding two aspects of our stay. First, while Ockenden Manor is marketed as being dog-friendly, we were disappointed to discover that our dog wasn't allowed to join us in the dining room. This was a bit of a letdown, as we had expected to be able to include our furry friend during breakfast and dinner, especially given the hotel's dog-friendly positioning. It would be great if clearer guidelines could be communicated to avoid any confusion for other pet owners in the future. The second area for improvement was the spa. Although the facilities are nice, we found the experience to be far from relaxing. It seems the hotel has sold an excessive number of memberships to locals, which made the spa feel more like a busy leisure centre than a tranquil retreat. There were long queues for the only two showers available, and we couldn't even find a free locker to store our belongings. Unfortunately, this aspect of our stay was a bit stressful rather than serene, and we would recommend reconsidering the membership policies to preserve the calming atmosphere that one expects from a spa. In summary, our stay at Ockenden Manor was enjoyable, but these two factors did impact our experience. With a few adjustments, particularly in terms of its pet policy and the spa environment, this could be an excellent family destination.

Incredible staff who go above and beyond. If you are looking for a warm, cosy and dog friendly hotel with state of the art facilities and with no attention to detail missed, this is your place! Thanks for your warm welcome, sense of humour, and professional approach, thanks also to Louisa for a fantastic spa treatment.

We attended a Golden Wedding meal in the Burrell Suite on 01/12 Food was excellent as was the service. Servers were pleasant and professional. There were a number of children who had their own space We thoroughly enjoyed our meal. Thank you! Ample parking too. Thank you

Our second time at the hotel& spa and we had a wonderful time! Highly recommended 5🌟 Beautiful and relaxing spa. Thanks! Our second time at the hotel& spa and we had a wonderful time! Highly recommended 5🌟 Beautiful and relaxing spa. Thanks!

Having read the reviews , the day before we went, I found them very mixed. The hotel is beautiful and historic. Its set in a beautiful setting. The staff, were extremely friendly and polite. A credit and asset to the hotel. We were shown to our room , which was in the old part of the house, it had a four poster bed, a beautiful bath room, exceptionally clean . There was everything you needed, but no fridge, which, for a 328 pound room , you would expect. Coffee pods, coffee machine, a selection of t bags and then uht milk . With in minutes of arriving, room service came to our room with a complimentary glass of champagne.A lovely gesture. The spa, was a lovely visit, and we thoroughly enjoyed,Could not fault our time in the spa. The evening meal was mixed, attentive staff,local wines. The bread was unispiring as was the butter. My main, was tasty but sitting on a huge plate of mixed beans,pulses and sweetcorn. It totally overpowered the plateand unecessary, most of it was left. my husband had the fillet steak, which was the only edible part of the dish. This seemed to be the case for the gentlemen sitting next to us.as we both mentioned it to the waiter. We needed a side and it was either mash potato or chips.a bit disappointing, but the chips were extremely lovely. The breakfast was a scene from faulty towers. The buffet was unispiring. I had smoked salmon and scrambled egg. you got what it stated , no garnish or presentation. My husband had the english breakfast , but no mushrooms. it had me laughing. It was cold , no baked beans, two over cooked bacons, one over cooked sausage , half a tomato and two eggs. He had to ask for his baked beans. They eventually arrived.He told the waitress it was overcooked and cold . They did replace it. They clearly didnt want him having baked beans as they were , yet again omitted. The toast was two slices of bread cut into small triangles. The butter was tasteless. Overall a mixed visit. I doubt I would go back. We were however, refunded for the breakfast. John Cleese would love it there !