The Westin St. John Resort Villas

We have been on the island of St. John just under 10 times and have passed by the Westin daily. When staying on the island we normally stay in a villa up in the hills. We loved that we were actually staying at a resort and the service and friendliness of the staff was wonderful.

What a fun small town.Everything is walkable. Great restaurants for such a small area. Shops are pricey but the street vendor area near the ferry has reasonable souvenirs and clothing.The Westin is about 10 minutes away and a beautiful place to stay while on the island.

The Westin at St. John. The companies reputation as a great hotel. The staff was incredibly helpful from the top to the bottom. The room was clean and full of everything you could need in the kitchen to prepare meals. The location is incredible with private access to the beach and a very quiet secluded Feeling. The only negative would be that some of the public spaces around the pool, and common areas dated and are in need of replacement.

Good: There are a lot of good things about this property. First, you start by taking a private ferry. They will pick up and drop off at the airport – our group spent the first week in St Thomas so we picked it up at Red Hook. It does cost $159 per person, but it is a nice option. Having said that the Saturday return was very slow and took 1 hour 45 minutes to get back to the airport. Some of the staff are very nice and friendly, Mervin listened and seemed sincere in his concern regarding some of the issues we had. The pool area is nice, and they are renovating it further this August through October. The general grounds are very nice and the beach is second to none. Bad: Our experience started out badly. After arriving on the 11AM ferry at 11:15 we were told the room wasn’t ready but they would let housekeeping know and we might get in early (standard practice for Marriot) we were guaranteed a 4PM check-in. We went to the pool but there were very few chairs available and no umbrellas. At 3 we went back to check on the room, but we were told it was almost ready and we would get a text when it was. At 4PM we were told it would be ready at 4:45. We didn’t have our luggage and bug spray (sand flees are a real problem) or lotion (in luggage). So now our group is getting a little restless. At 5:30 we were told the room was almost ready and they were going to text us. At 6:10 we got a text and had to go to the front desk for keys. After waiting in line we had to wait for a shuttle to take us across the compound (many of the rooms are a couple blocks from the beach). At 7PM we got into our room. Maintenance issues - The property is an old timeshare that Westin is trying to fix up. The laundry room has about a dozen private lockers for owners. When we got into our room the air condtioning did not work. The room was at 77 degrees. The hot tub was not working some of the electric outlets didn’t work, the tile in the bathroom is broken, loose and grout gone. Maintenance must have been out to our unit a half dozen time. The first night they didn’t leave until 9 PM and said they would come back to fix the outlet in the bathroom GFIC in 3 days (never got fixed). They were very nice, but we felt like we were vacationing with them. Ugly: Quality of property – in general the facilities are run down and not maintained to Westin or Marriot standards. Things like the built in microwave is broken so they take a big cheap Microwave and put it on the little counter space available rather than repair the built in one. The hot tub is dirty, paint chipping and the compound walls are mildewed. I think Paul the new general manager is trying to improve the property, but when you are spending $1400 a night, this property falls way below expectations. I was put in charge of the lodging on St Johns and I was embarrassed especially given the great lodging we left in St Thomas. The good news is since

The room was the smallest room Ive ever stayed in for a family of 7. There was literally no where to store your luggage. In master br there was no dresser--only a few drawers in the tiny closet. In the 2nd br there was no space at all to move around and a couple small drawers beside tiny closet. In both br you could not store luggage under bed. Our luggage covered every spare floor space. They could not move us to bigger unit nor give me a lock off. The living room was tiny so we stayed majority of the time out on the balcony. Had to drag chairs from inside to have enough seating. The pool was good and the beach was ok once you got around the seaweed in water at watersedge. Very disappointed in our accommodations!!!!

We spent 5 days in an ocean view room at the Westin. I recommend upgrading to this view. The room was spacious and clean. The outside of the hotel could use some TLC in a few areas but the inside is lovely. There are plenty of restaurants and the food was good. The breakfast buffet was excellent. The location is nice and close to many attractions. We enjoyed being on top of the hill as there was always a nice breeze. The walk to the beach requires a staircase but it was an easy nice walk. The beach provided chairs, umbrellas, snorkeling gear, paddle boards and sailing. We participates in the night kayak tour which was a lot of fun. Some reviews indicted the service was not good but we found the staff to be too notch, friendly and eager to make our experience a good one. We would stay at the Weston again.