robbie_garland
May 7, 2025
It is hard to believe that this hotel is 5 star. We checked in to room 27, very outdated and nothing like the pictures. We were met with dust, cobwebs, hairs, dirty mugs and a disgusting plug hole in the shower. The reception staff, happily changed our mugs and apologised but the worst was yet to happen. I get a shower after 5 mins the plug was blocked and the whole bathroom flooded making it extremely dangerous and slippy. We called reception to say that this wasn’t acceptable and that room was very dirty. They were great and moved us to another room, a nice modern looking room. It’s a shame that a hotel has such a big comparison in rooms. We managed to get a good night sleep with a very comfy bed. Breakfast was great, when we were sat, a surge of tables came in and other tables were served before us but we understood that these things can sometimes happen. On the way back to our new room (from breakfast) we were met with a very rude cleaner, who looked us up and down and didn’t respond to us when we spoke. After awkwardly passing through the small corridor we felt very uncomfortable. Finally, there was a lot of work being done (due to the summer season starting), but as the corridors are so small awkwardly passing work men with loads of wires just wasn’t the best. I’m currently disabled after having major knee surgery and this was a worry. Their equipment was also left over night, making it difficult to manoeuvre (also blocking a fire exit route!) Overall, we definitely wouldn’t stay here again, the staff were lovely but would choose other places to stay in the lakes next time!