Guest User
January 31, 2023
Not honest! I stayed via a stay booked on the Bizaway platform for work. The reservation was prepaid for room + breakfast. 1st surprise: at check out, I was asked to repay the €203.37 corresponding to the nights + breakfasts. Having no other choice but to pay, I pay and we decide to settle this with the platform afterwards. 2nd surprise: they acknowledge the error but obviously without any apology, and refund me only €174.87. The €28.50 corresponding to breakfasts which were also included and prepaid. 3rd surprise, and not the least: by asking for reimbursement of the €28.50 and therefore my full refund, I raise my voice a little given the total incompetence of the place and I tell them that if I am not reimbursed I will post a review negative. Here is their response: “Following your threat to leave a bad comment, which is called blackmail and is subject to legal action, we will keep the tour operator informed from our side also by forwarding your email. And obviously, if these threats were to be carried out, the file would be transmitted to the competent authorities. » An unfair hotel, incompetent staff who waste a lot of time for this reimbursement and who make legal threats for a Google review. We will settle this with the platform since we have all the proof of this payment. Avoid - because besides the hotel is not great, ACE next door is much better.
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