Ibis Créteil

Nice hotel, clean and hygienic, and the surrounding facilities are also very good. Recommended

How to lose a frequent and loyal customer for 12 years? Stay at the Ibis Créteil, 14 rue Basse quinte. An unsanitary room with a strong smell of tobacco (I'm allergic) and insects including a cockroach found in the bathroom. Given this unpleasant experience I wanted to cancel my room to go to the Novotel. After calling her manager in front of me, the receptionist told me that it was OK to cancel and that I would be refunded the next day. 3 weeks later still no refund. The receptionist claims not to have found the cockroach but to have found tiger mosquitoes in the room. Response from the hotel manager, “what do you want me to do if there are insects in the rooms”. I understand as a franchise hotel that profitability is your priority over cleanliness and customer satisfaction but remember that you represent a brand/group. In conclusion, for the same night I was charged by the Novotel Créteil where I slept and by the Ibis Créteil which had guaranteed me to have canceled my reservation and a refund for the next day. I shared my travel in France and internationally between Accor, Hilton and Marriott depending on the destination. This will be my last reservation within the Accor group. The unsanitary condition of the room is one thing but as a frequent and loyal customer for many years I cannot accept lies and theft. Manifest deficiency in the training of the Ibis Créteil teams.

The rooms are clean, a small parking lot but sufficient, staff level at reception the young man is very professional and friendly however the woman at reception is not pleasant at all, I waited 10 minutes at the bar, this person made personal phone calls, I heard the whole conversation, finally arrived at the bar I asked her for a drink, she was wrong which happened, I informed her of her mistake and replied "in any case I am not not a bartender.” That being said, I think a little kindness won't hurt, at 113 euros per night it's the least we can do.

Very warm welcome but the location is not great and above all the room was very dirty...carpet and curtains stains, cushions that smell bad, musty smell, hangers full of dust....room 511

Comfort room meeting IBIS standards (size, bedding, cleanliness). Breakfast very good. In my room on the 5th floor, the WIFI network was quite weak, making it difficult to work in good conditions.