Ibis Créteil

Nice hotel, clean and hygienic, and the surrounding facilities are also very good. Recommended

How to lose a frequent and loyal customer for 12 years? Stay at the Ibis Créteil, 14 rue Basse quinte. An unsanitary room with a strong smell of tobacco (I'm allergic) and insects including a cockroach found in the bathroom. Given this unpleasant experience I wanted to cancel my room to go to the Novotel. After calling her manager in front of me, the receptionist told me that it was OK to cancel and that I would be refunded the next day. 3 weeks later still no refund. The receptionist claims not to have found the cockroach but to have found tiger mosquitoes in the room. Response from the hotel manager, “what do you want me to do if there are insects in the rooms”. I understand as a franchise hotel that profitability is your priority over cleanliness and customer satisfaction but remember that you represent a brand/group. In conclusion, for the same night I was charged by the Novotel Créteil where I slept and by the Ibis Créteil which had guaranteed me to have canceled my reservation and a refund for the next day. I shared my travel in France and internationally between Accor, Hilton and Marriott depending on the destination. This will be my last reservation within the Accor group. The unsanitary condition of the room is one thing but as a frequent and loyal customer for many years I cannot accept lies and theft. Manifest deficiency in the training of the Ibis Créteil teams.

I'm not in the habit of writing a review on Ibis hotels which are quite standardized but this one deserves a comment given how dirty the place is. My room, the common areas, the elevator, everything is dirty. In my room: carpet stained everywhere, curtains stained with coffee, it seems for a long time, every corner and cranny is filthy in the room and in the bathroom. In this month of June, the good smell of jasmine planted next to the front door of the hotel will not be enough to give me a positive memory.

Very warm welcome but the location is not great and above all the room was very dirty...carpet and curtains stains, cushions that smell bad, musty smell, hangers full of dust....room 511

L'environnement n'est pas terrible, une ZAC d'en autre âge un peu en décrépitude Parking gratuit un plus. L'accueil est correct. La chambre propre, plutôt bien agencée. La salle de bain propre et pratique. Le petit déjeuneur est conforme au standard de la chaine.

Nous avons séjourné dans cet hôtel Ibis Creteil, une belle expérience tout est réuni,l'accueil exceptionnel sourire ,professionnalisme et disponibilité. Le petit déjeuner était trop bon Gratuité du parking est un grand atout . Un grand merci à toute l'équipe.