Hostellerie du Pas de l'Ours "Relais et Châteaux"
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Hostellerie du Pas de l'Ours "Relais et Châteaux"
2025 Europe 100 – Cultural Hotels
Rue du Pas-de-l'Ours 41, Crans-Montana, Canton of Valais 3963, Switzerland
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Highlights
Delicious breakfast
Lots to do
Pets welcomeAmenities
Golf Course
Sunbathing Area
Indoor swimming pool
Outdoor swimming pool
Skiing
Horse Riding
Hiking
Casino
All amenities
Property Description
You'll be centrally located in Lens with a stay at Hostellerie du Pas de L'Ours Relais et Chateaux, within a 15-minute walk of Rue du Prado and Golf Club Crans-sur-Sierre. This family-friendly hotel is 20.5 mi (33 km) from Leukerbad-Therme and 20.8 mi (33.4 km) from Alpentherme Thermal Baths.
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9.5/10
Cleanliness9.5
Amenities9.5
Location9.5
Service9.5
All 43 reviews
Surroundings
Airport: Sion Airport
(30.7 km)
Train: Gare de Saint-Léonard
(14.1 km)
Train: Sion Railway Station
(20.3 km)
Landmarks: Centre sportif le Régent
(230m)
Landmarks: supérieure bisse du ro
(500m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
8
Suite Des Ours
Bedroom 1:1 Double bed ● Bedroom 2:1 Double bed ● Bedroom 3:1 Double bed
Non-smoking
Minibar
TV
Daily housekeeping
Blackout curtains
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5
Suite Polaire-4 Persons
2 Double bed
Non-smoking
Minibar
Daily housekeeping
Blackout curtains
Bedding: Blanket or quilt
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3
Suite Polaire-2 Persons
1 Double bed
Non-smoking
Minibar
TV
Daily housekeeping
Blackout curtains
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4
Chalet Suite
1 Double bed
Has window
Non-smoking
Minibar
TV
Daily housekeeping
Blackout curtains
Check Availability
9
Loft Suite
1 Queen bed
Has window
Non-smoking
Private bathroom
Minibar
Private toilet
Conditioner
Check Availability
4
Family Suite
1 Double bed and 1 Queen bed
Non-smoking
Private bathroom
Minibar
Private toilet
Conditioner
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5
Junior Suite
1 King bed
Has window
Non-smoking
Private bathroom
Minibar
Private toilet
Conditioner
Check Availability
5
Open Suite
1 Queen bed
Non-smoking
Minibar
TV
Daily housekeeping
Blackout curtains
Check Availability
3
Classic Double Room
1 Queen bed
Has window
Non-smoking
Daily housekeeping
Check Availability
2
Standard Double Room
1 Queen bed
Non-smoking
Private bathroom
Minibar
Private toilet
Conditioner
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Guest Reviews
9.5/10
Amazing
43 reviews
Verified Reviews- Cleanliness9.5
- Amenities9.5
- Location9.5
- Service9.5
Average for similar properties in Crans-Montana
AI Summary
The rooms are spacious, well-equipped, and offer great mountain views. Exceptional service and convenient shuttle. Guests praise cleanliness, breakfast, and facilities.
Guest User
October 21, 2024
The hotel is very quiet and elegant. Although it has a long history, it is well-equipped and well-maintained. You can see the snow-capped mountains from the hotel balcony, and the surrounding scenery is beautiful.
The most worth mentioning is the service! The thoughtful service of the front desk guy makes people feel like spring breeze, meticulous! During our stay, we experienced real five-star service! ! Even on the way we left the hotel to Dusseldorf, the hotel front desk guy called to remind me to go to Cologne Cathedral when I passed Cologne.
A great stay experience! I will stay again next time I go to Switzerland! Recommended!
Original TextTranslation provided by Google
Guest User
August 14, 2025
Very pleased with the whole experience, but special kudos to to all of the staff for providing such excellent service in such a friendly manner
Guest User
August 1, 2025
Every year when we pick up my sister from camp, our family stays at this amazing hotel—and it’s become one of the highlights of the trip. The staff are truly wonderful—always professional, attentive, and kind. A big thank you to Rémy, the manager, who goes above and beyond every time we visit. He’s incredibly thoughtful and helpful, and it really shows how much he cares about the guests. It’s rare to feel so looked after while still being able to fully relax. In addition, the rooms are beautiful, cozy, and peaceful. The views are absolutely stunning—every time we open the curtains, we’re reminded why we love coming back. The food is always delicious and fresh, and the service is excellent. This hotel has become a place full of memories for our family, and we truly look forward to staying here each year. It’s a rare find—calm, elegant, and full of heart.
Guest User
June 21, 2025
This place is so unique, so special, such a gem, in the perfect spot, with the most kind, friendly, funny staff with whom we’ve ever been associated. My wife and I came honeymoon, two discerning 50-year-olds, who have seen the world, and this was it. The check in was friendly and fun, the rooms are unique and well positioned to see the mountains and the sun, the facility is warm friendly unique, the breakfast is elevated, the bistro and service is exquisite. From start to finish this is just magically fun and I say humorous. I say that because REMY at the Front Desk was by far in my lifetime the most helpful, funniest, animated host/concierge/friend/staff we have ever seen. Go now, go now before the World Cup in February because after the World Cup, the secret will be out!
Guest User
February 22, 2025
We booked this Relais & Chateaux both for the food/ Michelin star as well as small property with intimacy & charm: from the moment we checked in and met the owner and her team of young, attentive staff, everything delivered was top notch service: location is central for shopping, skiing or dining , rooms are cosy with great views, understated decor and good bedding...Severine and her dedicated staff are always available to meet any request and try to make your stay ever more pleasant. Valentine's day dinner at the Bistro didn't disappoint with a great manager Camille who knows what she is doing. The Spa, shared with next door hotel, is nice but I would recommend also visiting Aida's (adult only sister property in town) that offers greater amenities & services to enjoy...All in all, a great hospitality standard delivered with a personal touch in a warm establishment that well represents the Relais & Chateaux experience in a mountain resort setting.
Guest User
February 20, 2025
Our family has been to various hotels in the Alps for skiing, but Hostellerie du Pas de L'Ours is heads and shoulders above the rest. The staff members are not only extremely knowledgeable and professional, but they can read your mind and anticipate your needs beforehand. One family member was due to arrive late at night, and without my asking, the hotel staff suggested and prepared a lovely snack that was well received. They seemed to always know when you're thirsty and would appear with a water bottle magically. We stayed in the Le Sommet Suite, which has a thoughtful floorplan with fantastic views. The hotel shuttle was also readily available to take us to and back from the slopes. The food was delicious and the spa was amazing. This hotel simply just gets everything right.
Guest User
February 17, 2025
We had a lovely weekend at this little mountain hotel. The room (upgraded) was absolutely divine. Amazing meal at the Michelin star restaurant. Incredible service. Beautiful spa and massages. They shuttled us to and from wherever we needed to go (lifts, restaurants, etc.) I would not hesitate to return!
Guest User
February 2, 2025
Was one of our best holiday ever! The team were incredible, helping us to organise our activities, logistics, and all the small things. Obviously the food and the service at the restaurants are amazing. The highlight for our little daughter was a spacious pool, where we relaxed after busy days in the snow. Come and learn what hospitality truly means!
Services & Amenities
Most popular business facilities
Golf Course
Off-site
Sunbathing Area
Indoor swimming pool
Outdoor swimming pool
Skiing
Horse Riding
Hiking
Casino
Sauna
Spa
Massage Room
Fitness Room
Private parking
Additional charge
Car Charging Facilities
Car Rental
Bar
Nightclub
Tennis Court
Bowling Alley
Billiards Room
Squash Court
Table Tennis Room
Restaurant
Meeting Room
Additional charge
Multi-Function Room
Business Center
Children's Playground
Babysitting Services
Additional charge
Currency Exchange
24-Hour Front Desk
Wi-Fi in Public Areas
Free
Luggage Storage
Indoor swimming pool
Outdoor swimming pool
Spa
Fitness Room
Bar
Restaurant
Meeting Room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Free
2 Swimming pools
Indoor swimming pool
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking, and Charge, CHF 35.00 (approx. £32.34) Daily. Reservation not needed.
Private parking
Additional charge
Car charging facilities
Valet Parking
Free
Transportation
Car Rental
Shuttle Bus Service
Free
Business Services
Meeting Room
Additional charge
Business Center
Postal Service
Fax/Copying Service
Additional charge
Wedding Service
Multi-Function Room
Front Desk Services
24-Hour Front Desk
Concierge Service
VIP Check-In Service
Express Check-In and Check-Out
Front Desk Safe
Luggage Storage
Currency Exchange
Languages Spoken
Spanish
Italian
French
Russian
German
Food & Drink
Snack Bar
Bar
Room Service
Public Areas
Elevator
No Smoking in Public Areas
Garden
Health & Wellness
Billiards Room
Table Tennis Room
Bowling Alley
Tennis Court
Squash Court
Golf Course
Off-site
Hairdressing and Beauty Center
Fitness Room
Massage Room
Sauna
Sunbathing Area
Turkish Bath/ Hammam
Parasailing
Off-site
Mountain Biking
Off-site
Ski Equipment Rental
Ski Lessons
Off-site
Ski Passes
Spa
Mini Golf
Horse Riding
Skiing Gear Storage
Hiking
Skiing
Body Care
Activities
Nightclub
Casino
Game Room
Fishing
Cleaning Services
Clothes Dryer
Dry Cleaning
Additional charge
Ironing Service
Additional charge
Laundry Service (On-Site)
Additional charge
Facilities for Children
Children's Meals Available
Children's Playground
Babysitting Services
Additional charge
Accessibility
Stair-Free Property Entrance
Safety & Security
Fire Extinguisher
Security Personnel
Security Alarm
Smoke Detector
CCTV In Public Areas
Property Policies
Check-in and Check-out Times
Check-in: 15:00–23:00
Check-out: 07:30–12:00
Front desk hours: 24/7
Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeContinental
| Age | Fee |
|---|---|
Adult | Contact property |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are allowed on requestAdditional charge
Fee: CHF 50.00 (approx. £46.19) per pet per night
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
- Cash
Managed by a private host
This property is managed by a private host. A private host refers to a party who rents one or more properties for purposes not related to their trade, business, or profession.
Property Description
- Number of Rooms: 15
Phone:+41-27-4859333
You'll be centrally located in Lens with a stay at Hostellerie du Pas de L'Ours Relais et Chateaux, within a 15-minute walk of Rue du Prado and Golf Club Crans-sur-Sierre. This family-friendly hotel is 20.5 mi (33 km) from Leukerbad-Therme and 20.8 mi (33.4 km) from Alpentherme Thermal Baths.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an outdoor pool, and an indoor pool. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can catch a ride to nearby destinations on the complimentary area shuttle.
Enjoy French cuisine at L Ours, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. Continental breakfasts are available daily from 7:30 AM to 10 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and a meeting room. A roundtrip airport shuttle is available for a surcharge.
Make yourself at home in one of the 15 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an outdoor pool, and an indoor pool. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can catch a ride to nearby destinations on the complimentary area shuttle.
Enjoy French cuisine at L Ours, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. Continental breakfasts are available daily from 7:30 AM to 10 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and a meeting room. A roundtrip airport shuttle is available for a surcharge.
Make yourself at home in one of the 15 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.
Frequently Asked Questions
What are the check-in and check-out times at Hostellerie du Pas de l'Ours "Relais et Châteaux"?
The check-in time at Hostellerie du Pas de l'Ours "Relais et Châteaux" is 15:00-23:00 and the check-out time is 12:00.What are the check-in and check-out times at Hostellerie du Pas de l'Ours "Relais et Châteaux"?
What amenities and services does Hostellerie du Pas de l'Ours "Relais et Châteaux" have?
Hostellerie du Pas de l'Ours "Relais et Châteaux" has the following amenities and services: Shuttle Bus Service.What amenities and services does Hostellerie du Pas de l'Ours "Relais et Châteaux" have?
Does Hostellerie du Pas de l'Ours "Relais et Châteaux" have a swimming pool?
Yes, Hostellerie du Pas de l'Ours "Relais et Châteaux" has a pool.Does Hostellerie du Pas de l'Ours "Relais et Châteaux" have a swimming pool?
Are pets allowed at Hostellerie du Pas de l'Ours "Relais et Châteaux"?
Yes, Hostellerie du Pas de l'Ours "Relais et Châteaux" is a pet-friendly hotel, but it is best to call ahead to confirm.Are pets allowed at Hostellerie du Pas de l'Ours "Relais et Châteaux"?
Does Hostellerie du Pas de l'Ours "Relais et Châteaux" provide breakfast?
Yes, guests at Hostellerie du Pas de l'Ours "Relais et Châteaux" can enjoy breakfast during their stay. Breakfast option(s): Continental. Does Hostellerie du Pas de l'Ours "Relais et Châteaux" provide breakfast?
How much does it cost to stay at Hostellerie du Pas de l'Ours "Relais et Châteaux"?
Prices at Hostellerie du Pas de l'Ours "Relais et Châteaux" are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.How much does it cost to stay at Hostellerie du Pas de l'Ours "Relais et Châteaux"?
Which airport is closest to Hostellerie du Pas de l'Ours "Relais et Châteaux"?
Sion Airport is the closest airport to Hostellerie du Pas de l'Ours "Relais et Châteaux", and it is about 31 mins from hotel by car (30.7 km).Which airport is closest to Hostellerie du Pas de l'Ours "Relais et Châteaux"?
What is the cancellation policy for Hostellerie du Pas de l'Ours "Relais et Châteaux"?
The cancellation policy for Hostellerie du Pas de l'Ours "Relais et Châteaux" varies depending on the type of room and booking conditions.What is the cancellation policy for Hostellerie du Pas de l'Ours "Relais et Châteaux"?
About This Property
| Nearest Airport | Sion Airport |
|---|---|
| Distance to Airport | 30.73KM |
| Distance to Train Station | 14.12KM |
| Average Price From | GBP1172 |
| Hotel Star Rating | 5 |