Marriott Hotels in Cranberry Township

I stayed at this property in April 2030, and had a few issues, but thought I would give it another try. The General Manager’s response to my prior review asked that I “offer us another chance to truly win you over.” I did and unfortunately, it did not go well. The good. The hotel is in a great location, easily accessible from Interstate 79, and located next to plenty of restaurants and shopping areas. Mobile check-in was a breeze, the mobile key worked great, complimentary parking, and the member's lounge (and the gentleman responsible for its upkeep) were fantastic. The first thing I do when checking in is inspect the room for cleanliness. The last time I stayed here the metal ***** located in the shower was filthy. Once again, I checked this same area and it was nastier than the last time I stayed. I wiped a small area and the washcloth ended up black. I am sorry but I do not want to stand in a shower with the filth of all the room occupants that came before me. I took the ***** with me to the front desk when I went to ask for another room. I also asked to speak with the manager since this cleanliness issue appears to be a trend. While the AGM ‘said’ all the right things, his demeanor and body language clearly conveyed he did not care and had more pressing things to worry about. He did state that this situation was an anomaly. They offered me another room and asked that I wait while housekeeping went and gave it an extra cleaning. After 20 minutes I went to the new room and discovered the exact same problem, filthy grill plate, so much for this being an anomaly. I returned to the front desk and the staff member stated she had sent me to the wrong room and gave me the key to a third room. This room was spotless. I would like to commend the staff member working the front desk. Throughout the entire ordeal, she repeatedly expressed empathy, apologized for the situation, and showed genuine concern for resolving the situation. Her actions were what I would have expected from the AGM. Full disclosure, they both offered comps which I declined. What I wanted was to check in to a comfortable and clean room…not extra bonus points. Two stays and two bad experiences. Apparently, the responses to these reviews are to show concern to others who might consider this property.